Front Office Manager at Accor Hotel

Job responsibilities.

• Helps define the pricing and rooms strategy
• Ensures the brand and/or Group's loyalty program is promoted to guests
• Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace                                               
• Ensures high standards of service and the fulfillment of the brand's quality promise
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest complains quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Job requirements

• Bsc in hospitality management or related discipline.
• Minimum of 3 years of hotel front desk management role
• experience on Opera, accounting procedures
• Customer service and general administrative tasks
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient Commitment to delivering a high level of customer service
•  Ability to work under pressure
•  Excellent grooming standards Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team