Front Office Executive at Total Child School

Principal Duties and Responsibilities

• Ensure that the front desk office/reception is kept at an acceptable level of cleanliness, neatness, and aesthetic attractiveness to always offer a pleasurable stay to visitors (internal and external)
• Ensure guest services are exemplary
• Establish and maintain cordial human relations as necessary to ensure acceptable information exchanges
• Work with the admission team to process of interviews/admissions as directed by the Head of School
• Maintain parents’ database in line with established procedures
• Preparation of letters and sending of emails to parents
• Giving periodic updates to parents about all relevant school programmes and activities
• Attend to all staff correspondence and handle all staff-related matters as directed by the HOS and the HR department
• Coordinate all graduation-related events
• Manage Corona’s switchboard always ensuring regular maintenance and adequate funding in line with established processes
• Monitor term planner
• Understand policies and ensure compliance
• Attend to all administrative activities
• Typing and collation of examination questions
• Supervises the activities of the Front Office personnel and ensures proper completion of all front office duties.
• Contribute to maintaining good teaming and collaborative environment
• Monitor the Trust Council’s Customer Relationship Management (CRM) Software
• Perform other related duties as may be assigned to carry out from time to time by the Head of School.

Qualification

• A relevant degree or equivalent in social science
• Relevant certification in customer service and office administration will be an added advantage
• A minimum of the second-class lower division
• 3-5 years of relevant work experience

Skills

• Supervisory Skills
• Excellent Interpersonal skills – enjoys meeting people, customer-oriented
• Excellent communication skills – articulate, clear and accurate spoken English
• Well-poised, smart and good professional appearance
• Cheerful disposition – patient, not easily irritated, good voice
• An eye for thoroughness and attention to detail
• Able to display initiative and a good understanding of policies
• Pleasant but firm – able to contain challenges while escalating promptly to supervisor
• Disposition for continuous learning, improvement and trainability
• Teamwork and Collaboration skills