Advocacy & Events Community Manager at Andela

Job Summary

• We are seeking an Advocacy/Events Community Manager to join our team. This role will serve as the day-to-day face of our community, focused on creating and executing impactful events and engagement campaigns. You'll be a builder and doer who thrives in ambiguity, enjoys problem-solving, and is passionate about driving operational excellence in a fast-paced, global environment.

Exceptional Leadership

As an Andelan, you’ll serve as a role model for the rest of the company, you do not need to manage people to be a leader at Andela! Think about the feedback your peers typically give you – if it usually sounds like the below, we want to hear from you.

• Low ego, low drama: You share credit, take blame. You like being wrong because it means someone else had an even better idea.
• One team mentality: You break silos across teams. You put the company and mission first above your team alone.
• Great listener, hungry for feedback: You’re always seeking to improve – our product, our business, yourself. You solicit diverse opinions and deeply listen.
• Owner, not renter: You see a problem, you fix it or find someone who will. The buck stops with you.
• Team-player: You roll up your sleeves and get scrappy. You do this by proactively collaborating with your team while actively engaging in important details that matter.
• Business problem solver: You’re not just a functional expert; you consistently get praise for approaching your function through the lens of solving business problems.

Key Responsibilities

• Community Strategy & Engagement: Develop and maintain strong relationships with community members and serve as the primary interface for communication with our internal teams, nurturing relationships and holding space for productive dialogue.
• Engagement & Content Strategy: Create and curate content (e.g., newsletters, blog posts, discussion prompts, and FAQs) to inform and engage our communities. Maintain our community playbook, outlining tone of voice, engagement policies, moderation guidelines, and escalation processes.
• Events & Advocacy: In collaboration with our ambassadors, plan and execute all in-person and virtual community engagement events and activities. Serve as a representative of Andela at community events and meetings and act as a key point of contact for the community, ensuring timely responses to inquiries.
• Data & Collaboration: Collaborate with the Community Senior Manager to collect and analyse feedback from community members to inform organisational decisions. Collaborate with other teams to ensure the effective delivery of services to community members.
• Program Management: Manage and support the Champions and Innovators programs, empowering them to drive community initiatives.

Qualifications

• 4+ years of experience in community management, marketing, or a related role with a focus on building and nurturing online or offline communities.
• Experience in managing programs or leading initiatives with a focus on empowering others (e.g., managing a volunteer or ambassador program).
• Proven experience in developing and executing content strategies, engagement campaigns, and community playbooks.
• Event planning and execution skills for both virtual and in-person community initiatives
• Ability to manage multiple conversations, platforms, and projects simultaneously
• Familiarity with CRM systems, and proven experience in managing online community platforms (e.g., Discourse, Circle, Slack), and customer feedback tools
• Experience in using tools like Google Analytics, Looker, or native platform insights to track performance, and acting on qualitative and quantitative data to inform community strategy and organisational decisions
• A background in a tech-related industry or a strong interest in technology and software development.
• Experience in brand advocacy and public relations.
• Proven ability to collaborate effectively with cross-functional teams.