Front of House Operations Executive (VI/Lekki Lagos) at Nicole Sinclair Consulting

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness to join us. We are looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. You will constitute part of the ‘Front of House Crew’ as you will be the first point of contact when our members walk into the building

KEY DUTIES & RESPONSIBILITIES

• Provide high-level customer service and hospitality to clients.
• Greet, assist, accommodate and attend to all guests and members with a courteous joyful nature.
• Manage all incoming calls to the main corporate phone line: Take calls, maintain and distribute messages to the appropriate channels.
• Respond to general company inquiries including walk-in guests.
• Responsible for general administrative computer work and scheduling for studio sessions
• Maintain a positive attitude and take initiative and display problem-solving skills.
• Provide support to the Coaches to ensure a successful class check-in process.
• Work as a cohesive team with all staff members to ensure efficiency and camaraderiez
• Maintain product knowledge for all studio retail operations including our Energy Bar and Merchandise.
• Create daily, weekly and monthly reports on customer insights, bookings and inventory and sales (templates will be provided).
• Assist with projects for the Operations team.
• Work closely with the Experience Coordinator on enhancing each member’s experience
• Maintain the distinct aesthetic, appearance, atmosphere and culture.

QUALIFICATIONS/ EXPERIENCE/ KNOWLEDGE

• At least a Bachelor’s degree.
• Minimum of 3 years of hands-on experience in a Front Office role.
• Should be IT savvy and comfortable using Slack, Google Sheets, Microsoft Office, and other software to generate daily reporting on inventory, sales, customer insights, studio scheduling, etc.
•  Must be willing to initiate tasks and perform duties without direction.
• Must have friendly and professional phone and email etiquette.
• One shift on Fridays (6.00am to 2:00pm) and Saturdays (7:00am to 2:00pm). We are closed on Sundays.