Since our inception, SENCE has been totally focused on building a strategic, quality consulting practice.
We are committed to helping SMEs succeed in a challenging and tasking environment by providing them with the support they need to survive and grow.
Our business strategy is 'friendly interaction' and 'convenience' because as challenging as doing b...
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As a customer service representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients.
RESPONSIBILITIES :
Interact with customers via phone, email, chat, or in-person to address inquiries, provide product information, and assist with concerns.
Ensure a high level of customer satisfaction by actively listening to customer needs and providing timely, accurate, and helpful responses.
Develop and maintain in-depth knowledge of company’s products, ingredients, and application techniques.
Assist customers in choosing the right products based on their needs and preferences.
Maintain accurate records of customer interactions, transactions, comments, and feedback.
Provide clear and concise information regarding product features, promotions, and policies.
Process and track customer orders, ensuring accuracy and timely delivery.
Requirements
A bachelor 's degree in a relevant field is the minimum educational requirement.
Minimum of 1 year of customer service experience.
Interest in the beauty industry.
Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to empathize and resolve customer concerns.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Problem-solving skills and a proactive approach to addressing customer issues.
Attention to detail and accuracy in order processing and issue resolution
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