Customer Service Officer at SENCE Nigeria

• As a customer service representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients.

RESPONSIBILITIES :

• Interact with customers via phone, email, chat, or in-person to address inquiries, provide product information, and assist with concerns.
• Ensure a high level of customer satisfaction by actively listening to customer needs and providing timely, accurate, and helpful responses.
• Develop and maintain in-depth knowledge of company’s products, ingredients, and application techniques.
• Assist customers in choosing the right products based on their needs and preferences.
• Maintain accurate records of customer interactions, transactions, comments, and feedback.
• Provide clear and concise information regarding product features, promotions, and policies.
• Process and track customer orders, ensuring accuracy and timely delivery.

Requirements

• A bachelor 's degree in a relevant field is the minimum educational requirement.
• Minimum of 1 year of customer service experience.
• Interest in the beauty industry.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to empathize and resolve customer concerns.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Problem-solving skills and a proactive approach to addressing customer issues.
• Attention to detail and accuracy in order processing and issue resolution