Front-Desk Officer at Walex Biz Nigeria Limited

Job Description

The Job Description for this role include; 

• Welcome, register guests/clients and attend to them in a prompt and timely manner. 
• Log all registrations for the day into Microsoft Access for backup. 
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. 
• Ensures client’s/guest’s arrival to scheduled meetings. 
• Receive incoming communique and forward to their relevant departments. 
• Provide information to the public by answering, admitting procedure, regulation, and service inquiries, referring inquiries. 
• Follow up on scheduled meetings and inform the necessary attendees. 
• The Front desk staff must be extra vigilante, report suspicious movement. 
• Make a list of items needed in the unit that is needed in the working space. 
• Do a checklist of all unit equipment. Report any equipment issues or downtime to the Maintenance and IT unit. 
• Ensure all persons required to be in the office are present on time. 
• Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs. 
• The front desk staff is to carry out all other duties as assigned to her including listing on-duty staff and ensure strict clock in and out. 

Requirements for the role include; 

• Candidates should possess a Bachelor’s Degree or its equivalent role.
• Must be female.
• Must have 1-2years work experience in customer service or administrative roles.
• Must be confident, polite and good looking.
• Must be jovial and friendly.
• Must be a good team player.
• Knowledge of social media management is an added advantage
• Leadership skills with the ability to set and prioritize goals 
• Strong communication and presentation skills 
• Exceptional problem-solving and observational skills 
• Proficient in MS Office/ Working knowledge of IT