Front Desk Officer at St Luke's Hospital Asaba

Responsibilities

• Welcoming patients and visitors and managing telephone calls.
• Managing appointments: scheduling appointments and keeping those appointments on time.
• Assisting patients with completing necessary forms and documentation.
• Managing the reception ensuring the waiting and reception areas are kept neat, clean, and calm; reporting on any damage.
• Comforting distressed patients: this may range from simply fixing any appointment issues that may arise to responding to distressed patients with compassion.
• Ensure that the patient's right to confidentiality is maintained at all times.
• Ensure that every person who visits the hospital, be it a patient or a visitor, leaves as a satisfied customer.
• Acting as a liaison with patients and providers in a compassionate and kind manner.
• Direct visitors to the appropriate person and office.
• Perform other clerical and administrative assistant duties as may be directed.

Qualifications and Requirements

• Minimum academic qualification of a National diploma in communication related discipline..
• Minimum of 2 years of proven work experience as a receptionist, front desk officer, customer service officer or similar role.
• Proficiency in the Microsoft Office application tools.
• Hands-on experience with office equipment.
• Professional attitude and appearance.
• Candidate demeanor must exude decorum.
• Must Possess very good written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.