Front Desk Officer at Solis Imperium Veritas (SIV)

Our client in the Total Logistics Support industry involving international freight forwarding, customs clearance, warehousing and transportation of a wide spectrum of cargo, ranging from small consignment to odd sized and have lift project cargo is looking to recruit

Location: Ogba, Lagos

Summary:  A front desk officer should possess certain abilities. Attention to detail by providing general administrative and clerical support duties, managing the office reception, agendas, rules and regulations and office machinery, excellent customer service, answers phone calls, schedule appointments and display of professional attitude to welcoming guests. Etiquette to respectfully engage guest, customers, and employees. 

Job description

• Welcomes all visitors by answering or referring inquiries
• Dealing with telephone and email enquiries, recording details of each conversation for immediate follow up
• With pleasant demeanor, make guest and visitors feel comfortable and valued while on premises.
• Maintains security by following procedures, monitoring logbook, and issuing visitors badges where necessary.
• Answering question and addressing complaints
• Prepare outgoing mails by drafting correspondence, securing parcels etc.
• Checklist and submission of reports to the line manager
• Supervision of the office cleaners and security personnel
• Check, sort, and forward emails, letters to external correspondence and department
• Ensures compliance with company rules and regulations in the reception area
• Disbursement of Memo’s as required
• Scheduling and setting up meeting, creating agendas, and taking minutes.
• Booking rooms and office facilities for official use.
• Keeping diaries and arranging appointments for HODs and executive management
• Using a variety of software packages, such as Microsoft Word, PowerPoint, Excel, etc., to produce correspondence and documents
• Logging expenses originating from front desk department
• Liaising with staff in other departments and with vendors for maintenance, letters dispatching and office cleaning
• Ordering consumables for office and executive management use.
• Managing, maintenance and follow up of the front desk checklist on daily basis
• Supervision of cleaning of environment
• Distribute and store correspondence e.g., letters, mails, and packages

Requirement

• OND, HND and BSC can apply
• 0-2 years in similar role.
• Knowledge of office management and basic bookkeeping
• Proficient in oral and written English language
• Customer service orientation
• Proficiency in use of MS Office
• Reside within Ogba, Ikeja environs.