Front Desk Officer at MacTay Consulting

Role Summary

• We are seeking an individual who will manage all aspects of front desk operations, including customer service, appointment scheduling, and administrative tasks, to ensure a welcoming and efficient experience for clients. 
• The Front Desk Officer will serve as the first point of contact, collaborate with internal teams, and maintain professional and organized reception area to support overall business goals.

Responsibilities

• Greet and welcome clients and visitors with a professional and friendly demeanor.
• Answer and direct incoming calls promptly and accurately.
• Manage appointment scheduling, cancellations, and confirmations.
• Maintain an organized and tidy reception area to ensure a welcoming environment.
• Assist clients with inquiries about services, pricing, and availability.
• Process payments, issue receipts, and maintain accurate transaction records.
• Coordinate with internal teams to ensure seamless client service delivery.
• Handle and resolve client complaints or escalate them to the appropriate department.
• Keep client records updated and confidential in line with company policies.
• Manage office supplies inventory for the front desk and place orders w necessary.
• Monitor and ensure compliance with health, safety, and security protocols in the reception area.
• Assist in administrative tasks such as filing, data entry, and document management.
• Support marketing efforts by distributing promotional materials or informing clients about special offers.
• Track and manage visitor logs and appointments for efficient operations.
• Provide support to other departments when required, ensuring collaboration across teams.

Requirements

• A Bachelor’s Degree in Business Administration, Hospitality Management, or a related field is an advantage.
• At least 1-3 years of experience in front desk, reception, or customer service roles, preferably in spa, wellness, or hospitality setting.
• Strong organizational, multitasking, and time management skills.
• Exceptional customer service skills with a focus on professionalism and client satisfaction.
• Excellent verbal and written communication abilities.
• Proficiency in using appointment scheduling software, customer management systems, and Microsoft Office Suite.
• Familiarity with spa services, wellness trends, and hospitality standards is an added advantage.
• Ability to handle financial transactions accurately and maintain confidentiality.
• A friendly and approachable demeanor with strong interpersonal skills.
• Must reside within the Lekki–Ajah axis