Front Desk Officer at HR-EX Consulting

Job Summary

• The Admin Officer / Social Media Manager will serve as the first point of contact for visitors and clients, ensuring a warm, professional, and efficient reception experience.
• The role will also provide administrative support to the Executive Assistant to the MD/Admin Manager, relieve the EA in her absence, manage office supplies and work tools, and create engaging social media content to enhance the company’s online presence.
• The ideal candidate must be versatile, well-spoken, organized, and creative, with a strong background in administration and communication.

Key Responsibilities

• Receive and welcome visitors, clients, and vendors in a professional and courteous manner.
• Maintain a clean, organized, and presentable reception area at all times.
• Manage incoming calls, emails, and correspondence, ensuring prompt redirection or follow-up.
• Keep accurate records of visitor logs and deliveries.
• Provide comprehensive administrative support to the EA to the MD and Admin Manager.
• Relieve the EA in her absence by helping coordinate the MD’s calendar, meetings, appointments, and travel arrangements.
• Prepare and organize documents, reports, memos, and presentations as required.
• Assist in organizing company events, meetings, and internal activities.
• Support general office operations including filing, photocopying, scheduling, and documentation.
• Monitor and maintain inventory of office supplies, stationery, and work tools.
• Liaise with vendors and service providers to ensure timely supply and maintenance of office equipment.
• Ensure proper functionality of front-desk work tools and escalate issues promptly.
• Support facility-related tasks such as coordinating repairs and ensuring the office environment remains conducive.
• Create, schedule, and manage content across the company’s social media platforms.
• Develop engaging posts, captions, and campaigns aligned with the brand’s tone and direction.
• Monitor online engagement, respond to inquiries, and track performance metrics.
• Suggest ideas for improving brand visibility and online reputation.

Key Requirements

• Bachelor’s Degree in Mass Communication, Public Relations, Business Administration, or a related field.
• 3–5 years proven experience in front desk administration, office management, or a similar role.
• Strong communication and interpersonal skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Experience managing social media accounts across platforms (Instagram, Facebook, LinkedIn, etc.).
• Excellent organizational and multitasking abilities.
• High level of professionalism, discretion, and attention to detail.
• Creative mindset with basic content creation skills (graphics, captions, short videos).