Front Desk Officer at Davina Hotel & Resort

Job Summary

• We are currently seeking a highly motivated and organized individual to join our team as a front desk officer who will be responsible for providing excellent customer service to guests and ensuring a smooth check-in and check-out process.
• They will handle reservations, answer inquiries, and assist with various tasks to ensure guest satisfaction.

Key Responsibilities

• Greet guests and assist with check-in and check-out processes
• Handle reservations and room assignments
• Answer inquiries about hotel services, amenities, and local attractions
• Assist with luggage storage and transportation
• Process payments and maintain accurate records
• Respond to guest complaints and resolve issues in a timely manner
• Maintain cleanliness and organization of the front desk area
• Assist with various tasks, such as mail distribution and key management
• Follow all safety and security procedures.

Requirements

• High School Diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of hotel reservation systems and basic computer skills
• Ability to handle cash and credit card transactions accurately
• Ability to remain calm under pressure and handle difficult situations with tact and diplomacy.

Working Conditions

• The front desk officer will work in a fast-paced environment with frequent interaction with guests.
• They may be required to work evenings, weekends, and holidays as needed.
• The position may require standing for extended periods of time.