Front Desk Officer at Anadach Consulting

Role Overview

• We are looking for a warm, organized, and people-focused professional to serve as the first point of contact for patients and visitors. The ideal candidate is confident with billing, cash handling, and HMO processes, has a pleasant disposition, and ensures every patient feels welcomed, valued, and respected.

Key Responsibilities

• Greet and assist patients and visitors professionally
• Register patients, schedule appointments, and manage patient flow
• Handle calls, inquiries, and front desk communications
• Verify HMO coverage, process approvals, and manage billing and claims
• Generate bills, collect payments, issue receipts, and balance daily transactions
• Support patients with billing information and care-related next steps
• Handle concerns with empathy and professionalism
• Maintain accurate patient and financial records
• Coordinate with clinical and administrative teams for seamless service delivery

Qualifications & Requirements

• Bachelor’s degree or HND in a relevant field
• 1–2 years’ experience in a similar role (healthcare setting preferred)
• Strong knowledge of HMO processes and healthcare billing
• Experience with cash handling, POS systems, and billing software
• Proficiency in Microsoft Office and hospital management systems
• Excellent interpersonal and communication skills
• High attention to detail, integrity, and ability to work under pressure
• Cheerful personality with a natural ability to make people feel welcome