Food and Beverage Manager at U-Connect Human Resources Consulting

Job Summary

• The Food & Beverage Manager is responsible for managing all the club's entire food service operation (restaurant, bars, and other facilities) and for delivering an excellent member & guest experience.
• The F&B Manager manages, coordinates, and supervises all staff working in these departments, and participates in their recruitment and training. In charge of developing the restaurant's profitability, the F&B Manager elaborates and controls the operating budget of each point of sale, manages purchases, participates in the creation of the menu and in the setting of the menu prices in collaboration with the Executive Chef and the General Manager.

Job Description

• As a Food & Beverage Manager, you are responsible for managing all aspects of the food and beverage service to deliver an excellent Guest and Member experience.
• As Food & Beverage Manager, you will also be required to ensure that all operational, quality, and administrative functions are carried out properly.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage inventory, purchase, storage and use of all food and beverage stock items.
• Preserve excellent levels of internal and external customer service.
• Identify customers’ needs and respond proactively to all their concerns.
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Report on sales results and productivity to management.
• Customer Follow-up on a timely basis.
• Participation and input towards F&B Marketing activities.
• Preparation of Sales Promotions & Mailings.
• Telemarketing to Members and previous customers to inquire about possible future bookings and own events.
• Assign specific duties to all restaurant staff, instructing work duties and communicating with the GM & Exec Chef on all aspects of the food & beverage management.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handle all Food & Beverage inquiries and ensures timely follow up on the same business day.

Qualification and Requirements

• Degree / Certification / Training in Food & Beverage / Hospitality Management is preferred.
• 5 - 8 years of Food & Beverage experience in managerial capacity
• Strong background in fine dining
• Experience managing and developing staff.
• Events background is an advantage
• Passion for food and wines
• Experience managing food and beverage costs.
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering a high level of customer service
• Food hygiene qualifications