Food and Beverage Manager at ResourcePRO

Job Summary

• Our Client in the Hospitality industry is looking for a Food and Beverage Manager who will be responsible for overseeing the daily operations of the food and beverage department in an upscale hotel.
• This includes managing a team of supervisors, waitrons, and mixologists, and ensuring exceptional dining experiences for guests. The Food and Beverage Manager plays a crucial role in maintaining high standards of service, quality, and profitability within the department.

Responsibilities

Team Management:

• Recruit, train, and supervise a team of food and beverage supervisors, waitrons, and mixologists.
• Provide leadership, guidance, and support to the food and beverage team.
• Conduct regular performance observations and provide constructive feedback.
• Foster a positive work environment that encourages teamwork, motivation, and professional development.

Guest Services:

• Ensure exceptional dining experiences by maintaining high standards of service and quality.
• Oversee the smooth operation of the restaurant, bar, and other dining outlets.
• Handle guest inquiries, concerns, and complaints promptly and effectively.
• Interact with guests, build relationships, and gather feedback to continuously improve service.

Menu Planning and Implementation:

• Collaborate with the Executive Chef and other stakeholders to develop menus that meet guest preferences and align with the hotel's brand and concept.
• Ensure effective implementation of menus, including training staff on menu offerings and specials.
• Monitor and evaluate menu performance, making recommendations for adjustments as necessary.
• Stay updated on food and beverage trends, incorporating new concepts and innovations into menu planning.

Operational Management:

• Manage daily operations of the food and beverage department, including scheduling, inventory management, and cost control.
• Monitor and analyse departmental performance metrics, such as revenue, profitability, and guest satisfaction.
• Collaborate with other departments to coordinate events, banquets, and special functions.
• Ensure compliance with health, safety, and sanitation regulations.

Training and Development:

• Conduct ongoing training to enhance the skills and knowledge of the food and beverage team.
• Foster a culture of continuous learning and improvement within the department.
• Stay updated on industry trends, new technologies, and best practices in food and beverage
• operations.
• Provide guidance and support to ensure compliance with hotel standards, policies, and
• procedures.

Qualifications & Skills

• Bachelor's degree in Hospitality Management, Culinary Arts, or a related field (preferred) OR equivalent work experience.
• Proven experience as a Food and Beverage Manager or in a similar supervisory role in an upscale hotel or restaurant.
• Strong knowledge of food and beverage operations, including menu planning, service standards, and cost control.
• Exceptional interpersonal and communication skills, with the ability to build relationships with guests and team members.
• Strong leadership and management abilities, with a track record of successfully leading a diverse team.
• Proficiency in point of sale (POS) systems and other relevant restaurant software.
• Excellent organisational and problem-solving skills, with a keen attention to detail.
• Ability to multitask, prioritise, and work well under pressure in a fast-paced environment.
• A passion for delivering exceptional dining experiences and a commitment to exceeding guest expectations.
• Flexibility to work irregular hours, including weekends and holidays, as required in the hospitality industry.