Food and Beverage Manager at EZ37 Solutions

Job brief

We seek a professional Food and Beverage Manager to manage all F&B operations and deliver an excellent guest experience.

• The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

• Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures in four outlets and banquets.
• Manages day-to-day operations verifying the quality & standards and meeting the expectations of the customers daily.
• Maintains the operating budget and verifies that standards and legal obligations are followed
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms
• Supports and supervises an effective monthly self-inspection program
• Operates all department equipment as necessary and reports malfunctions
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met
• Encourage and build mutual trust, respect, and cooperation among team members
• Understand employee positions well enough to perform duties in employees' absence
• Monitors and maintains the productivity level of employees
• Verifies that all team members/supervisors understand the brand-specific philosophy
• Assists supervisors in understanding team members ever changing needs & expectations and how to exceed them
• Celebrates and fosters decisions that result in successes as well as failures
• Communicates areas that need attention to staff and follows up to verify understanding
• Coordinates cleaning program in all F&B areas (e.g., General cleaning), identifying trends and making recommendations for improvements
• Establishes and maintains open, collaborative relationships with employees
• Creates and nurtures a property environment that emphasises motivation, empowerment, teamwork and passion for providing service
• Follows property-specific second effort and recovery plan
• Stays readily available/ approachable for all team members
• Demonstrates knowledge of the brand-specific service culture
• Ensures exceptional Customer Service delivery to enhance customer satisfaction and retention
• Improves service by communicating and assisting individuals in understanding guest needs, providing guidance, feedback, and individual coaching when needed
• Serves as a role model to demonstrate appropriate behaviours
• Takes proactive approaches when dealing with guest concerns.
• Reviews comment cards and guest satisfaction result with employees.
• Responds promptly to customer service department request.
• Provides information to supervisors and co-workers by telephone, into written form, e-mail, or in person.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and solve problems
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements and payroll progress report.
• Performs other duties, as assigned, to meet business needs.

Qualifications

• 4-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
• 2 years of experience in the food and beverage, culinary, or related professional area
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Matured and emotionally intelligent.