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  • Posted: Feb 26, 2025
    Deadline: Not specified
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  • The LSG Group is the world’s largest provider of onboard services. It has presence in 211 airports in 50 countries. In 2018, the companies belonging to the LSG Group achieved consolidated revenues of approximately € 3.0 billion.
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    Flight Dispatch Officer

    Description
    Distribution:

    • Receive, document and communicate/distribute in a timely manner all customer airline meal/services orders and updates with production, operation and equipment teams.
    • Receive information on, and monitor customer airlines flight schedules from Airline staff and update the operations, production and equipment.
    • Coordinate with flight operations team to ensure completeness of meal/service orders and on-time departure of the catering team for flight catering operations from base.
    • Coordinate with flight operations team to handle last-minute up counts are attended in accordance with agreed contract and operations terms
    • Attending to Airlnes ad-hoc or chatter or freighter flight requests and communicating same to production, operations and equipment team and ensuring timely execution of same as per agreed operational times.
    • Coordinate with operations, sales and accounting team
    • Keep up-to-date records and monitoring of airlines’ catering/meal ordering schedule
    • Ensure timely dispatch and delivery of all dishes, equipment, and other related items according to specification
    • Ensure goods and airline equipment are collected from the store
    • Ensure all catering service items are prepared
    • Work with flight supervisor in ensure accurate meal figure delivery as requested by the airline
    • Keep all meal records for dispatch and catering delivery
    • Must have experience in in-flight airline catering
    • Must have good knowledge of customer service and interpersonal relationships with clients.
    • Tidy up the working areas. Keep all required records of dispatch and delivery
    • Perform all ad hoc duties assigned by management.

    Customer Service:

    • Greet and provide high level of customer service to airline, airport staff; regulatory staff and fellow employees
    • Effectively manage all complaints and ensure that processes are put in place to prevent future recurrences

    Compliance:

    • Adhere to HACCP, CPP’s and CP’s
    • Maintain safe and healthy work environment by following standards and procedures; and complying with legal codes and regulations
    • Maintain confidentiality of the company’s business affairs at all times
    • Ensure punctuality of self and subordinates. Keep good personal cleanliness and hygiene; and ensure subordinates do same. Actively participate in training related to role.

    Communication:

    • Ensure good work relationships with airline and airport staff, regulatory staff and employees
    • Communicate courteously and effectively with airline staff, airport staff and regulatory staff
    • Establish and maintain effective inter-departmental working relationships
    • Attend all required meetings when and where required
    • Provide accurate and timely information when and where required
    • Excellent telephone and email etiquettes. Excellent time management skills. Excellent coordination ability

    Co-ordination / Leadership:

    • Provide guidance to subordinates by giving briefs conducted within the department to make them aware of the business of the day.
    • Support and facilitate control on costs
    • Train subordinates on a daily basis to ensure high motivation and economical working environment
    • Reduced overtime worked against plan
    • Schedule compliance
    • Budget compliance
    • Meet all delivery deadlines
    • Minimal breakages or wastages
    • NIL non-performance of vehicle
    • 100% visual appeal of the vehicle
    • Meet airlines’ delivery expectations 100%
    • Personal cleanliness and Hygiene
    • Positive feedback and good interactions with employees and guests
    • Prompt and accurate reports on all accidents and related incidents
    • Punctuality at work and attendance of all required meetings
    • Adherence to all staff and company policies
    • Effective communication with employees and visitors
    • Maintains confidentiality of all company and employee information
    • Positive output and high productivity of subordinates

    Knowledge, Skills and Experience
    Competencies:

    • Minimum of a Diploma in Food Science, Statistics or Mathematics or its equivalent in a relevant course
    • 3 years relevant work experience preferably in a similar role
    • Numerical ability is desirable
    • Relevant and valid driver’s licence
    • Experience in inflight airline catering is desirable
    • Good understanding of customer service is essential
    • Good communication skills and interpersonal relationship
    • Good leadership skills
    • Should have in-depth knowledge and mastery of intercultural sensitivity
    • Must be fluent in English
    • Good decision-making ability in high-pressure situations
    • Demonstrated ability to keep and monitor records effectively
    • Experience with conflict resolution and problem-solving
    • Ability to use computers is required (Microsoft Office Word, Excel, PowerPoint, Outlook, Internet)
    • Good knowledge of HACCP (training will be provided otherwise)
    • Ability to work in a fast-paced environment
    • Attention to detail
    • Distribution management
    • Effective communication
    • Numerically sound
    • Good interpersonal skills
    • Customer focus and delivering expectations
    • Attention to detail
    • High Energy
    • Multi-tasking
    • Teamwork orientation
    • Task focus and methodological work approach
    • Compliance
    • Leadership skills.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their Applications along with their Resume to: sandra.ahabue@lsgskychefs.com using the job title as the subject of the mail.

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