Flight Dispatch Officer at LSG Sky Chefs Things Remembered Services FZE

Description
Distribution:

• Receive, document and communicate/distribute in a timely manner all customer airline meal/services orders and updates with production, operation and equipment teams.
• Receive information on, and monitor customer airlines flight schedules from Airline staff and update the operations, production and equipment.
• Coordinate with flight operations team to ensure completeness of meal/service orders and on-time departure of the catering team for flight catering operations from base.
• Coordinate with flight operations team to handle last-minute up counts are attended in accordance with agreed contract and operations terms
• Attending to Airlnes ad-hoc or chatter or freighter flight requests and communicating same to production, operations and equipment team and ensuring timely execution of same as per agreed operational times.
• Coordinate with operations, sales and accounting team
• Keep up-to-date records and monitoring of airlines’ catering/meal ordering schedule
• Ensure timely dispatch and delivery of all dishes, equipment, and other related items according to specification
• Ensure goods and airline equipment are collected from the store
• Ensure all catering service items are prepared
• Work with flight supervisor in ensure accurate meal figure delivery as requested by the airline
• Keep all meal records for dispatch and catering delivery
• Must have experience in in-flight airline catering
• Must have good knowledge of customer service and interpersonal relationships with clients.
• Tidy up the working areas. Keep all required records of dispatch and delivery
• Perform all ad hoc duties assigned by management.

Customer Service:

• Greet and provide high level of customer service to airline, airport staff; regulatory staff and fellow employees
• Effectively manage all complaints and ensure that processes are put in place to prevent future recurrences

Compliance:

• Adhere to HACCP, CPP’s and CP’s
• Maintain safe and healthy work environment by following standards and procedures; and complying with legal codes and regulations
• Maintain confidentiality of the company’s business affairs at all times
• Ensure punctuality of self and subordinates. Keep good personal cleanliness and hygiene; and ensure subordinates do same. Actively participate in training related to role.

Communication:

• Ensure good work relationships with airline and airport staff, regulatory staff and employees
• Communicate courteously and effectively with airline staff, airport staff and regulatory staff
• Establish and maintain effective inter-departmental working relationships
• Attend all required meetings when and where required
• Provide accurate and timely information when and where required
• Excellent telephone and email etiquettes. Excellent time management skills. Excellent coordination ability

Co-ordination / Leadership:

• Provide guidance to subordinates by giving briefs conducted within the department to make them aware of the business of the day.
• Support and facilitate control on costs
• Train subordinates on a daily basis to ensure high motivation and economical working environment
• Reduced overtime worked against plan
• Schedule compliance
• Budget compliance
• Meet all delivery deadlines
• Minimal breakages or wastages
• NIL non-performance of vehicle
• 100% visual appeal of the vehicle
• Meet airlines’ delivery expectations 100%
• Personal cleanliness and Hygiene
• Positive feedback and good interactions with employees and guests
• Prompt and accurate reports on all accidents and related incidents
• Punctuality at work and attendance of all required meetings
• Adherence to all staff and company policies
• Effective communication with employees and visitors
• Maintains confidentiality of all company and employee information
• Positive output and high productivity of subordinates

Knowledge, Skills and Experience
Competencies:

• Minimum of a Diploma in Food Science, Statistics or Mathematics or its equivalent in a relevant course
• 3 years relevant work experience preferably in a similar role
• Numerical ability is desirable
• Relevant and valid driver’s licence
• Experience in inflight airline catering is desirable
• Good understanding of customer service is essential
• Good communication skills and interpersonal relationship
• Good leadership skills
• Should have in-depth knowledge and mastery of intercultural sensitivity
• Must be fluent in English
• Good decision-making ability in high-pressure situations
• Demonstrated ability to keep and monitor records effectively
• Experience with conflict resolution and problem-solving
• Ability to use computers is required (Microsoft Office Word, Excel, PowerPoint, Outlook, Internet)
• Good knowledge of HACCP (training will be provided otherwise)
• Ability to work in a fast-paced environment
• Attention to detail
• Distribution management
• Effective communication
• Numerically sound
• Good interpersonal skills
• Customer focus and delivering expectations
• Attention to detail
• High Energy
• Multi-tasking
• Teamwork orientation
• Task focus and methodological work approach
• Compliance
• Leadership skills.