Field Technical Engineer at DXC Technology

Requisition ID: 51289025
Category: ES - Services

Job Description

• Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.
• The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
• Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
• Provides direct post-sales systems on site technical support for reactive and proactive customers.
• Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
• Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Responsibilities

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
• Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.
• Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
• Solve technical problems on an assigned hardware and software platforms.
• Use proactive monitoring procedures/tools to identify problem prevention opportunities.

Education and Experience Required

• Minimum Vocational / Diploma / Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.

Knowledge and Skills:

• Knowledge of corporate organization, job, and policies.
• Advanced knowledge of operating systems and software.
• Basic skills in project management.
• Strong communication skills, problem analysis, and presentation skills.
• Ability to develop Customer relationships.
• Ability to perform while under high-pressure situations.
• Ability to work in a team environment.
• Basic networking, O/S, and troubleshooting knowledge.
• Detailed understanding of general/technical aspects of the onsite system repair job.