Field Team Leader at WIOCC Nigeria Limited

Job Objective:

Lead the regional Field Engineer team, to provide field support, resolve escalated incidents and assigned problems, maintain the WIOCC PoP Network. To be acknowledged as the regional field expert within the company.

Key Duties & Responsibilities

• Lead and manage 24/7 regional field team, escalation / on-call
• Manage PoP facilities and data centre supplier management
• Establish and manage field routine maintenance activities, comply with health & safety legislation
• Lead problem resolution relating to field issues
• Manage spares inventory, local records and data reconciliation with NetSuite
• Network installation, testing & commissioning, bringing into service, integration
• Network quality and performance management
• Assist with creation of ad hoc reports as needed
• Assist other departments and lead and report on projects
• Adhere to, lead compliance with, and assist in developing company policies and procedures
• Champion the development, use of and ensure data integrity of NetSuite
• Innovate, report on and continually improve on operational and network KPIs
• Service reporting excellence for both internal, clients and suppliers
• Mentorship and training of regional field team on technical competency

Minimum Qualifications

• Bachelor's degree (or equivalent) in a technical field or relevant experience
• Technical certifications CCNA or JNCIA, CCNP or JNCP (desirable) or equivalent

Experience & Skills

• Requires minimum of 5 years’ technical experience in telecom industry, with desirably at least 3 year in second level technical support or equivalent and desirably 2 year in a team leader role
• Knowledge and experience including Fibre, OTN, DWDM / ROADM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
• Knowledge in supporting equipment i.e., Mikrotik, Juniper, Tejas, Ciena etc
• Experience in network monitoring tools e.g., Cacti, MRTG, PRTG etc
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Ability to share knowledge and mentor other team members
• Effective written and verbal communications skills evidenced by previous work history and accomplishments
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

• Team leader, ability to lead, motivate and inspire team members
• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skill