Field Support Technician at TTC Mobile

Customer Problem Resolution

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue. 
• Identifies the resources needed to solve the issue and estimates the effort required. 
• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines. 
• Implements technical solution at customer site while ensuring quality work and customer-satisfaction. 

Safety and Operations 

• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards. 
• Business Continuity and Disaster Recovery 
• Implements disaster recovery plan as and when needed. 
• Facility and Infrastructural Maintenance 
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time. 

Maintains engineering equipment. 

•  Diagnoses network and device problems and implements technical or procedural solutions. 
• Performs Quality Control on structured cabling and related projects on all sites and other  Facility. 
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same. 
• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections. 
• Prepares regular reports on all POPs conditions, inspections and work order as may be necessary.

Educational Qualifications & Functional Skills: 

• A Bachelor’s degree in Engineering or Technical discipline. 
• 3 years’ relevant experience in the IT/Telecommunications field.

Work Experience: 

• Engineering and Design 
• Resources Management 
• Analytical Skills 
• Communication Skills 
• Problem Solving Skills 
• Stakeholder Management