Field Support Officer at DexNova Consulting Limited

Job Summary:

• Win new merchants, grow transaction volume and value, Deploy, Train and provide first-level Support to merchants always.
• Ensure merchant’s issues are promptly treated and merchant support to ensure existing businesses are maintained and grown.

Key Responsibilities and Accountabilities

• Grow existing business and win new merchants within the assigned locations.
• Consistently grow merchant transaction volume week on week in the assigned locations.
• Ensure deployment/redeployment of POS terminal to merchant location promptly for banks in line with SLA.
• Train merchant on POS terminal usage.
• Ensure terminals are tested ok upon deployment at the merchant’s location.
• Maintain a database for POS terminals deployed with full details of terminals.
• Resolve or treat customer issues/requests within 24 hours for Lagos and up to 48 hours for outside Lagos locations.

Qualification:

• OND, HND, and BSc holders
• Minimum 2 years in a similar role, prior sales experience
• Ability to ride motorcycle Prior sales experience is also an added