Field Service Engineer at Phase3 Telecom

Cadre: Technical Officer
Name: ALL FSE’s
Department: Network Operation and Maintenance

Role Summary

• The Field Service Engineer is to carry out maintenance, make service repairs and install engineering equipment products.

Key Duties and Responsibilities

• Ensure effective management of all active network equipment, analyze equipment’s current card performance and responsible for technical management of the entire pop.
• Perform routine preventive maintenance (RPM) and corrective maintenance (CM), carryout long-haul route survey on existing aerial optic fiber and other transmission paths.
• Maintains inventory and stock, recommends purchase of both technical supplies, and takes responsibility for tools and test equipment.
• Ensure that all aspect of the network operations run smoothly, maintain end-to-end interconnectivity with immediate remote pops for stable network availability.
• Resolve emergency network failure with deepness in the usage of OTDR for fault troubleshooting especially on aerial fiber transmission path.
• Carryout installations and maintenance of network equipment (e.g. DWDM/SDH).
• Ensure temporary restoration of network in critical situation/difficult terrain. Plan permanent restoration and manage OFC stringing, tensioning and perform splicing. Also, provide quick resolution basics to reduce MTTR.
• Provide remote support for the NOC operations and other technical request from HQ. As well as information and guidance to colleagues and other team members.
• Responsible for the efficient operation and performance of all clients aggregated circuits through his/her node and maintain good technical relationship with clients at all times.
• He will be responsible for the supervision of contractors handling field contract and ensure projects are executed to standards.
• Prepare and transmit detailed daily technical report of maintenance operations and network performance to Regional Supervisor (RS).
• Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Develops and maintains effective working relationships with internal and external customers.
• Helps to assure the overall success of the Network and perform all other duties as assigned.

Person Specification
Educational Qualifications

• Technical Training
• ND / HND / B.Sc in Engineering is an added advantage

Work Experience:

• 3 years proven Field Service experience.

Key Skills and Attributes:

• Ability to troubleshoot using OTDR, Splicing Machine, LSPM and Knowledge of Inverter/Rectifier operations and service of technical equipment.
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications