Field Service Agent at Estuary Business Solutions (EBS)

Responsibilities

• Provide professional and courteous customer service to improve business performance.
• Maintain broad knowledge and demonstration of company products and services.
• Perform clerical duties like operating machines (printers, scanner, biometric devices etc), data entry and general activity.
• Providing on-site technical support and performing customer support tasks professionally and in a timely manner.
• Collaborating with colleagues and sharing information to ensure top-notch customer support.
• Managing work progress and ensuring adherence to set target / schedules.
• Tracking and documenting work progress and writing service reports.
• Adhering to all of the company's policies, rules and regulations.
• Developing and maintaining strong customer relationships.
• Participate in other assigned duties to support company’s professional growth.

Requirements

• Minimum OND or its equivalent
• Must be a computer literate / tech enthusiast
• Ability to speak in English and any other local dialect
• Presentable with smart outlook
• Great Accuracy and accountability skill
• Excellent leadership, communication and customer service skills.
• Great critical thinking and problem-solving skills.
• Previous experience as a field service agent or in a related service role.
• Experience and ability to work directly with all customers.
• Attention to details
• Strong working knowledge and experience with mobile tools and applications.
• Good teamwork, time management, and interpersonal skills.

Salary
NGN 35,000 Monthly.