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  • Posted: Dec 1, 2021
    Deadline: Not specified
  • At Renmoney, we believe finance should be simple, useful and accessible to everyone. That’s what makes us really passionate about leveraging data driven insights to help us understand you better and build useful financial products for your personal and business needs - like convenient loans to help you do more today, savings to keep you on track for your goals and investments that’ll generate more money for you.
    Read more about this company


    Field Recovery Officer

    Location: Ikoyi, Lagos
    Department: Recovery

    The Position

    • In this role, you’ll be required to rehabilitate accounts in arrears through effective and efficient deployment of standard recovery practices aligned with legal framework requirements.
    • You will also handle customers’ objections and complaints in a professional manner and liaising with respective departments where necessary for prompt resolution.


    • Engage defaulting customers through the telephone, e-mails & physical visit to demand for payments on overdue accounts.
    • Maintain daily activity logs of number of calls, physical visits, right party contacts, promises to pay and promises to pay kept.
    • Verify information of overdue arrears and follow up with a call and physical visit
    • Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
    • Tracking of Payments by following up on pending promises.


    • University Degree from any related field
    • 2+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations

    This job is perfect for you if you:

    • Have high self-motivation with strong interpersonal skills
    • Are a self-starter, take initiative and work collaboratively
    • Have excellent verbal and written communication skills
    • Strong analytical and problem-solving skills

    You will not enjoy this job if you:

    • Work best in structured, hierarchical settings
    • Require clear, pre-set deliverables and constant direction

    What’s In It For You

    • You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

    Method of Application

    Interested and qualified? Go to Renmoney on to apply

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