Field Recovery Officer at Renmoney

Location: Ikoyi, Lagos
Department: Recovery

The Position

• In this role, you’ll be required to rehabilitate accounts in arrears through effective and efficient deployment of standard recovery practices aligned with legal framework requirements.
• You will also handle customers’ objections and complaints in a professional manner and liaising with respective departments where necessary for prompt resolution.

Responsibilities

• Engage defaulting customers through the telephone, e-mails & physical visit to demand for payments on overdue accounts.
• Maintain daily activity logs of number of calls, physical visits, right party contacts, promises to pay and promises to pay kept.
• Verify information of overdue arrears and follow up with a call and physical visit
• Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
• Tracking of Payments by following up on pending promises.

Requirements

• University Degree from any related field
• 2+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations

This job is perfect for you if you:

• Have high self-motivation with strong interpersonal skills
• Are a self-starter, take initiative and work collaboratively
• Have excellent verbal and written communication skills
• Strong analytical and problem-solving skills

You will not enjoy this job if you:

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction

What’s In It For You

• You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.