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  • Posted: Feb 20, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Dlight is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through fo...
    Read more about this company


    Field Collections Manager

    Position Description

    • The Field Collections Manager is responsible for drafting and executing field debt recovery & collections strategy for the OpCo.
    • The role will focus on driving the achievement of field collection KPIs, through close collaboration with the other OpCo HoDs – Country Head of Sales, Head of Operations, and Head of CX particularly – in the implementation/adoption of field collection strategies.
    • The overall aim is to drive an increase in customer collections in the field and early repayments of PAYGO products.


    Roles & Responsibilities

    • Define and execute the field collections strategy for efficient field debt recovery or repossession of products from delinquent customers.
    • Define the field collection or repossession approach for different customer segments, with different payment capabilities and delinquency stages, as well as customers with different products or days on the book.
    • Closely work with the Sales team to build an efficient field collection structure to ensure efficient collection or repossession from delinquent customers.
    • Support development and adoption of field collections analytics and KPIs. Ensure regular monitoring and reporting to key stakeholders via daily, weekly, and monthly field collection metrics.
    • Continued engagement & training of the team on the most up-to-date work tools for the department, particularly the Collections Officers (CO) App.
    • Onboarding and management of collections Agencies to improve collections from written-off or heavily delinquent customers across the country.
    • Guide and support the development of different field collection experiments to increase amounts collected from delinquent customers.
    • Support driving collections campaigns in the field.
    • Identify potential customer pain points impacting collections and propose effective solutions for adoption to achieve field collections and repossession targets.
    • Timely escalation of the voice of the customer, fraudulent activities, or other pain points to the relevant stakeholders for immediate resolution.


    • The amount collected vs. target.
    • Early repossession numbers vs. number of accounts flagged for repossession
    • Resolution Rates on escalated accounts.
    • %-age of dispositions (calls/visits) vs. total number of allocated accounts in a month
    • Coverage & activity rates of Collections Officers vs. number of escalated accounts for repossession/collection
    • %-age of coverage & performance by any Collections agencies

    Desired Skills and Experience

    • Degree in Business related subject and/or equivalent work experience
    • Minimum of 3 – 5 years direct experience managing collection teams and collaborating with key functions (Global Credit, Marketing, Finance, Operations, Customer Experience, Technology),
    • Preferably from a Microfinance background and with exceptional stakeholder management skills.
    • Demonstrated negotiation and monitoring skills in managing 3rd party vendors or service providers.
    • Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality,
    • Excellent communication, analytical, problem-solving, and decision-making skills.
    • Excellent organizational and time-management skills
    • Passion for social enterprise, development of people, and environmental

    Method of Application

    Interested and qualified? Go to Dlight Solar Energy Limited on to apply

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