Fiber Field Technician at Lington & Bernie Consulting Limited

Job Summary

• We are seeking a skilled Fiber Field Technician who will be responsible for the installation, splicing, testing, maintenance, and repair of fiber optic cables and related infrastructure.
• The role involves supporting network rollouts, troubleshooting connectivity issues, ensuring service quality, and providing on-site technical support to customers and internal teams.

Responsibilities

• Install, splice, terminate, and test fiber optic cables for backbone, access, and last-mile connections.
• Perform aerial and underground fiber installation in compliance with safety standards.
• Carry out customer premises equipment (CPE) installation and ensure proper connectivity.
• Diagnose and repair fiber cuts, faults, and service interruptions.
• Conduct OTDR, power meter, and light source testing for link verification.
• Provide timely resolution of service-affecting issues and escalate complex faults when necessary.
• Support NOC and optimization teams in maintaining network uptime and performance.
• Assist in planned maintenance activities such as link upgrades, re-routing, and preventive maintenance.
• Document and update network records, splicing diagrams, and test results.
• Interact with customers during installation and fault resolution, ensuring professionalism and customer satisfaction.
• Educate customers on proper use and care of installed services.
• Adhere to company safety standards and regulatory requirements during field operations.
• Ensure proper use of tools, vehicles, and protective equipment.

Key Performance Indicators (KPIs)

• SLA adherence for fault resolution.
• Quality of fiber installations and splicing.
• Customer satisfaction ratings.
• Accuracy of documentation and reporting.
• Compliance with safety and operational standards.

Requirements

• B.Sc. in Telecommunications, Electrical/Electronics Engineering, Computer Science, or related field.
• Minimum 2 – 3 years of hands-on experience in fiber optic installation and maintenance (preferably in an ISP or telecom environment).
• Proficiency with OTDR, power meters, splicing machines, and other fiber testing tools.
• Strong knowledge of fiber cable construction, termination, and splicing techniques.
• Understanding of GPON, FTTH, Metro Fiber, and backbone infrastructure.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and in challenging environments.
• Willingness to work flexible hours ( weekends, and holidays if needed).