Female Customer Service Agent at Chiji14xchange

About the Job

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Good grammar, spelling and punctuation.
• Communicating with customers through various channels like systems.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document information to create, update, or adjust customer accounts.
• Prepare call-related information for purposes of auditing and reporting.
• Suggest products and services to clients based on their requests and needs.
• Customer orientation and ability to adapt/respond to different types of characters

Qualifications

• BSc / HND in Communication, Computer Science, Mass Communication or any related course
• Have at least 2 year experience on the job.
• Must be computer Savvy
• Efficient and effective team player.
• Good grammar, spelling and punctuation.
• Good phone etiquettes and communication skills.
• must be willing to work on shift basis
• Be willing to work under pressure.
• You must be resident in Lekki/Ajah or its environs most preferably.
• Must have completed NYSC.