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The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light,...
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JOB SUMMARY
The Technical Support Officer will be the first point of contact for resolving all FCS-related matters which include onboarding of new clients, resolving communication issues between hardware and software, configuring hardware, and carrying out performance analysis to determine unit/client success rate. Work with the Research & Development, Implementation, and Recovery & control teams in resolving more technically advanced client issues. Immediate support via email, phone call, chat applications, desktop connection software like TeamViewer and
other relevant applications will also be required.
DUTIES & RESPONSIBILITIES
Job Requirements
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