Facility and Operations Officer at Smart Partners

Job Summary

• The Facility and Operations Officer will oversee daily service delivery for cleaning and fumigation operations across residential and commercial/industrial sites.
• The role is responsible for coordinating custodial teams, managing schedules and deployments, recruiting and onboarding custodians, controlling inventory, and ensuring strict compliance with health, safety, and sanitation standards.
• The officer will also handle client concerns to ensure efficient, safe, and high-quality service delivery.

Key Responsibilities
Operational Management:

• Manage day-to-day cleaning, janitorial, and fumigation/pest control services for residential and commercial clients.
• Coordinate staff deployment, work schedules, and site coverage to meet service requirements.

Recruitment & Onboarding:

• Source, recruit, and onboard cleaning and technical staff (custodians and fumigation personnel).
• Ensure proper documentation, orientation, and compliance with company standards.

Team Leadership & Supervision:

• Supervise custodial and technical teams, providing on-the-job training and coaching.
• Monitor performance and enforce discipline and productivity standards.

Quality Control & Site Inspection:

• Conduct routine site inspections to ensure adherence to sanitation standards, safety protocols, and company policies.
• Implement corrective actions where service gaps are identified.

Inventory & Equipment Management:

• Manage inventory of cleaning chemicals, consumables, and equipment.
• Ensure proper use, storage, and maintenance of machines such as scrubbers and thermal foggers.

Client Relations:

• Respond promptly to client inquiries, service requests, and complaints.
• Maintain strong client relationships to ensure satisfaction and service continuity.

Safety, Health & Compliance:

• Ensure all operations comply with environmental, health, and safety regulations.
• Conduct safety audits, risk assessments, and enforce health protocols, especially in sensitive environments such as food processing or medical facilities.

Key Job Functions

• Scheduling staff shifts and site visits.
• Managing inventory of chemicals, tools, and equipment.
• Conducting safety audits and risk assessments.
• Ensuring compliance with sanitation and health regulations.

Requirements & Qualifications

• Education: HND / BSc in Environmental Sciences or related disciplines.
• Experience: Minimum of 3–5+ years’ experience in facility management, cleaning services, fumigation, hospitality, or related fields.
• Skills & Competencies:
  • Strong leadership and people management skills
  • Excellent organizational and coordination abilities
  • Good knowledge of cleaning techniques, chemicals, and sanitation standards
  • Technical understanding of cleaning and fumigation equipment
• Certifications: Relevant facility management or HSE certifications are an added advantage.