Experience Officer - Jibowu & Iyana Ipaja at God Is Good Motors - GIGM

Key Responsibilities

• Sell bus ticket at GIGM terminals to walk in guest
• Make and/or change travel reservation for walk in guest using the online booking system
• Create and maintain guest reservation records
• Resolve service problem by clarifying the guest complaint via phone, email and in person
• Forward booking/traveling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare and payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows. • Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers

Requirements

• Interested candidates should possess a Bachelor's Degree with relevant work experience.