Experience Officer (Cele Terminal) at The GIG Group

Key Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest.
• Make and/or change travel reservations for walk-in guests using the online booking system.
• Create and maintain guest reservation records.
• Resolve service problems by clarifying the guest complaint via phone, email, and in person.
• Forward booking/traveling reschedule request to the concerned unit.
• Serve guests by providing service information related to traveling schedule, fare, & payment • Announce arrival and departure information using the public address system.
• Assist in guest luggage check-in.
• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters.
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers.
• Kindly note that your duties may be reasonably modified at the company’s discretion.