Experience Officer- Akpkpava Benin City at GIG Logistics

GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time. We think that mobility should be hassle-free and will go the mile and extra to give you this experience.

Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest 
• Make and/or change travel reservations for walk-in guests using the online booking system 
• Create and maintain guest reservation records 
• Resolve service problems by clarifying the guest complaint via phone,email, and in person
• Forward booking/travelling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare, & payment 
• Announce arrival and departure information using the public address system 
• Assist in guest luggage check-in 
• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees. 
• Promote the online booking, app downloads and other products and services of the company to customers 

Qualification

The qualified candidates are to possess a minimum of Bsc/HND/BA in any discipline and must have the NYSC discharged certificate.