Executive Director - Operations at Mecer Consulting Limited

Job Code: ED/OP/001/IFT

Role and Responsibilities

• Provide holistic leadership to the Risk Management, Customer Care, Benefits, and Operations departments.
• Champion talent management through coaching, enforcing Manager accountability, and delivering constructive feedback.
• Introduce efficient systems, structures, and policies to optimize impact across supervised departments.
• Monitor team performance to ensure optimal resource utilization.
• He is responsible for organizing and overseeing the daily operations of the company; designing policies, overseeing customer service channels and implementing technology solutions.
• Strategically develop and manage risk frameworks for all supervised groups.
• Ensure regulatory-compliant setup of branches and service centers.
• Empower a robust supervisory structure for seamless team operations.
• Nurture and manage relationships with internal and external stakeholders effectively.
• Maintain an impeccable record of regulatory payment and compliance adherence.
• The ideal candidate for this role will have clearly demonstrated strong leadership skills, results orientation and be able to interpret the corporate vision into growth strategies and profitable operations.
• Lead, oversee and manage all areas of the organization’s day-to-day operations to ensure KPIs are achieved; build comprehensive and SMART goals for performance and growth.
• Coordinate the activities of the operations officers and cashiers.
• Lead general services & corporate affairs.
• Build public and community relationships.
• Enable a thriving work environment, building and leading a highly motivated and high-performance team
• Design business strategy with other members of the executive team.
• Design and implement policies, processes and standards that align with overall strategy and targeted culture of the organization.
• Ensure organizational quality through review, update, implementation and adherence to agreed policies, procedures and manuals.
• Participate in ensuring compliance and adherence to statutory and regulatory requirements as well as continuous update of processes, policies and procedures.
• Responsible for effectiveness and efficiency of the branches, team development, team morale.
• Design and implement microfinance code of conduct at the various levels in operations.
• Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.

Knowledge, Skills & Experience

• Interested candidates should possess a Master's Degree, Ph.D. / Doctorates
• Minimum of 15 years relevant experience with 5 years in leadership position in Banking with proven management and strategic planning capabilities
• Proven track record of driving successful corporate leadership through coaching and fostering a positive work culture for strategic goals.
• Strong experience establishing and sustaining performance management cultures across geographically dispersed teams.
• Demonstrate success in leading and managing transformative change, translating strategy into measurable achievements.
• Proficiency in developing and maintaining effective relationships with internal and external stakeholders.