Estate Officer at Brilliant Performance Solutions Limited

Job Summary

• Our client is a key player in the Construction, Design, and Architectural industry, currently located in Ikeja. Due to increasing activities, our client urgently requires the services of a self-driven and articulate Estate Officer with a minimum of 5 years’ experience.
• Candidates who have worked in a similar position within the construction industry will have an added advantage. It is a requirement that candidates for this position must possess a professional qualification in Estate Management. Candidates residing within Ikeja will be highly preferred.

Responsibilities
The job description for the position includes:

• Maintain ownership of issues using the caseworker principle by utilizing the resources of all key partners
• Undertake effective communication to deliver a full partnership approach in the management of individual cases
• Ensure that agreed performance management targets are achieved within the area of responsibility
• Undertake scheduled visits in line with agreed performance standards and timescales
• Take a proactive approach in dealing with planned, cyclical, environmental, and tenancy management issues, keeping customers and partners informed of progress
• Work closely with team members to create high-quality environmental standards and address low-level tenancy breaches, providing support to team members where further action is identified
• Provide guidance and support to tenants who require the Company’s services
• Serve statutory notices and legal documents when necessary
• Work with the appropriate specialist officers to provide support and assistance to customers as appropriate
• Make courtesy calls and visits to all tenants within a designated area
• Work in a flexible manner that maximizes the visible presence of the officer in areas of concern
• Take the lead in identifying and addressing grounds maintenance and environmental conditions, taking appropriate action where necessary; undertake quality assurance measures in relation to environmental, caretaking, and cleaning standards, and take appropriate action where necessary; ensure repairs and improvements to properties are carried out to a satisfactory standard and, where problems arise, take appropriate action
• Monitor the condition of properties and take appropriate action where defects are identified
• Act as tenants’ representative in relation to customer enquiries and take appropriate action
• Provide cover and support for other service areas when necessary
• Assist in reducing crime and the fear of crime by developing links with the Tenancy Support team, police, and other enforcement agencies, and make recommendations to the Tenancy Management Officer on how to resolve issues
• Maintain effective working relationships with internal services and external organizations
• Handle all complaints and representations appropriately, in line with the organization’s complaints procedure
• Contribute to new policy initiatives as required
• Be aware of individuals’ circumstances and make referrals where necessary to internal and external support services.