English Graduate Client Relations Officer at Ruhe Global Resources (RGR)

Location: Abuja / Lagos (Training Start 1st November)

Job Description

• We are looking for Seasoned and competent English Graduate to attend to our teach,counsel and recruit student while delievering exceptional customer service.

Responsibilities

Tutoring:

• Prepare and deliver lessons to students on difficult topics with the subject
• Schedule tutoring appointments with students or their parents.
• Research or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
• Prepare and facilitate tutoring workshops, collaborative projects, or academic support sessions for small groups of students.
• Participate in training and development sessions to improve tutoring practices or learn new tutoring techniques.
• Organize tutoring environment to promote productivity and learning.
• Monitor student performance or assist students in academic environments, such as classrooms, laboratories, or computing centres.
• Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.
• Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.
• Evaluate and grade students' class work, assignments, and papers.
• Prepare course materials such as syllabi, homework assignments, and lesson notes.
• Initiate, facilitate, and moderate classroom discussions.
• Maintain student attendance records, grades, and other required records.
• Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction. .
• Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals.
• Maintain records of students' assessment results, progress, feedback, or school performance, ensuring confidentiality of all records.
• Identify, develop, or implement intervention strategies, tutoring plans, or individualized education plans (IEPs) for students.
• Develop teaching or training materials, such as handouts, study materials, or quizzes.
• Communicate students' progress to management, students, parents or teachers in written progress reports, in person, by phone, or by email.).
• Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress.
• Assess students' progress throughout tutoring sessions.
• Administer, proctor, or score academic or diagnostic assessments.
• Teach students study skills, note-taking skills, and test-taking strategies.
• Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.

Customer Service, Marketing and Conversion:

• Respond to the problems of the customer promptly via social media
• Assist customers via Face to Face, emails and over both over the phone and on social media platforms.
• Listen to the customer queries patiently to resolve issues
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and query resolution to ensure customer satisfaction
• Update/maintain social media log on a nightly basis
• Check to ensure that appropriate changes were made to resolve customers' problems
• Ability to retain product knowledge and help educate the customer

Marketing:

• Develop and initiate business development and /marketing strategies.
• Assist in coordinating actions to influence developed strategies.
• Assist in the execution of marketing campaigns.
• Assist in the development and planning of all branding and marketing activities.
• Identify opportunities, develop plans and establish business alliances that will strengthen the RGR brand.
• Carry out sensitization activities and generate new leads in formal and informal sectors of key cities where an RGR office does not exist at the moment.
• Make presentations to key employers, parents and students of highly rated secondary institutions and generate traffic/leads/registrations, ensuring students register.
• Create the needed buzz in tertiary institutions thereby increasing leads from the institutions.

Requirements

• Bachelor's of Education in English.
• Good customer service skill.
• Proficient in the use of the computer and internet(desirable).
• Must have strong communication skills.
• Must possess leadership skills.
• Must possess teaching skills.
• Must be Presentable.
• Knowledge and capacity to teach Cambridge Checkpoint, IGCSE and SAT, IELTS, TOFEL, GMAT, PTE curricula are an added advantage.
• Teaching will be done at physical locations.
• Strong marketing skill is required for this role.

Salary

• You will be placed on a 1- 3 months' probation and training with a salary of 50,000NGN for. After probation, your salary could be increased to between 60,000 to 100,000NGN depending on input and performance.
• Training and development opportunities and performance-related incentives will be available as part of the role.