Engineer, Field Service at IHS Towers

Job Purpose

Work with site vendors/ contractors to ensure sites and infrastructure on sites are maintained and operated efficiently. 

Role Responsibilities

• Perform daily supervision of contractors’/ vendors’ O&M activities across sites, ensuring Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Key Performance Indicators (KPIs), due dates, and specifications are strictly adhered to. 
• Conduct spot-check inspections and job completion assessments. Supervise end-to-end maintenance schedule and quality assurance. 
• Complete physical inspections across sites in assigned cluster within specified timelines. 
• Support community liaison activities. 
• Take ownership of all planned work activities across assigned sites. 
• Recommend new processes where needed to improve quality and/ or on-time delivery. 
• Receive diesel supply from vendors and sign off on waybill and site logbook. 
• Ensure diesel supply to sites is adequate for every cycle. Alert assigned Field Operations Team Leader and/ or Regional Technical Operations Manager on diesel levels/ shortfalls. 
• Ensure diesel waybills are delivered to the regional office within stipulated timeframe. 
• Visit vendor warehouses at the beginning of every cycle to ensure availability of PPM materials. 
• Check daily PPM activities in line with validation plan, using approved checklist. Also, use PPM Live to carry out spot checks and provide feedback to the regional Maintenance Planning Specialist. 
• Validate snag fixing and provide feedback as appropriate. 
• Identify the need for non-routine maintenance work and provide detailed information on site status. 
• Follow up on non-routine maintenance work being carried out and ensure compliance with quality and schedule. 
• Coordinate all site cut-over activities and escalate all RMS and solar solution issues across sites. 
• Identify the need for asset replacement on site and present business case for the request. 
• Escalate all site access/ restriction issues and theft cases as appropriate. 
• Perform integrated site audit on allocated sites. 
• Fill an Asset Tracking Document (ATD) per decommissioned asset highlighting count and status of assets. Obtain vendor sign-off and forward physical copy of ATD to assigned Field Operations Team Leader and/ or Regional Technical Operations Manager. 
• Sign off Job Completion Certificate (JCC). 
• Report Preliminary Acceptance Testing (PAT) status daily. 
• Escalate issues on site post-takeover to the Field Operations Team Leader and/ or Regional Technical Operations Manager. 
• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise. 
• Prepare and submit reports to the Field Operations Team Leader and/ or Regional Technical Operations Manager on all matters pertaining to job area. 
• Perform daily supervision of contractors’/ vendors’ O&M activities across sites, ensuring Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Key Performance Indicators (KPIs), due dates, and specifications are strictly adhered to. 
• Conduct spot-check inspections and job completion assessments. Supervise end-to-end maintenance schedule and quality assurance. 
• Complete physical inspections across sites in assigned cluster within specified timelines. 
• Support community liaison activities. 
• Take ownership of all planned work activities across assigned sites. 
• Recommend new processes where needed to improve quality and/ or on-time delivery. 
• Receive diesel supply from vendors and sign off on waybill and site logbook. 
• Ensure diesel supply to sites is adequate for every cycle. Alert assigned Field Operations Team Leader and/ or Regional Technical Operations Manager on diesel levels/ shortfalls. 
• Ensure diesel waybills are delivered to the regional office within stipulated timeframe. 
• Visit vendor warehouses at the beginning of every cycle to ensure availability of PPM materials. 
• Check daily PPM activities in line with validation plan, using approved checklist. Also, use PPM Live to carry out spot checks and provide feedback to the regional Maintenance Planning Specialist. 
• Validate snag fixing and provide feedback as appropriate. 
• Identify the need for non-routine maintenance work and provide detailed information on site status. 
• Follow up on non-routine maintenance work being carried out and ensure compliance with quality and schedule. 
• Coordinate all site cut-over activities and escalate all RMS and solar solution issues across sites. 
• Identify the need for asset replacement on site and present business case for the request. 
• Escalate all site access/ restriction issues and theft cases as appropriate. 
• Perform integrated site audit on allocated sites. 
• Fill an Asset Tracking Document (ATD) per decommissioned asset highlighting count and status of assets. Obtain vendor sign-off and forward physical copy of ATD to assigned Field Operations Team Leader and/ or Regional Technical Operations Manager. 
• Sign off Job Completion Certificate (JCC). 
• Report Preliminary Acceptance Testing (PAT) status daily. 
• Escalate issues on site post-takeover to the Field Operations Team Leader and/ or Regional Technical Operations Manager. 
• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise. 
• Prepare and submit reports to the Field Operations Team Leader and/ or Regional Technical Operations Manager on all matters pertaining to job area. 
• Manage relationships with partners/vendors. 
• Perform other tasks and duties as assigned by Field Operations Team Leader. 

Job Specific Competencies

• Engineering Management 
• Logistics Management 
• Project Management 
• Site/ Infrastructure Audit 
• PPM/ Corrective Maintenance 
• Network Operations Management 

Qualifications

• Bachelor’s degree in Telecommunications Engineering or related discipline. 
• +4 years’ relevant experience in telecoms O&M