EN - General Manager at Accor Hotel

Position Summary

• The General Manager is the senior executive responsible for the overall performance and operation of ibis Ikeja.
• Reporting to the Owner / management, the General Manager leads all hotel departments to deliver guest satisfaction, financial targets, brand standards, and long-term growth.

Key Responsibilities
Strategic Leadership & Business Planning:

• Develop and execute the hotel’s annual business plan, operating budget, and capital expenditure plan in alignment with Accor / brand goals.
• Monitor and control P&L performance, cost management, revenue growth, and financial forecasting.
• Set departmental KPIs and ensure accountability across teams.

Operational Management:

• Oversee day-to-day operations across all departments (Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, Finance, HR, etc.).
• Ensure compliance with brand standards, quality control, health, safety, and regulatory requirements.
• Maintain high levels of guest satisfaction through service excellence and continuous improvement.

Team Leadership & Human Resources:

• Recruit, train, coach, and develop department heads and staff.
• Foster a high-performance culture anchored in Accor’s values (e.g. “Heartist”) and inclusive practices.
• Conduct regular staff meetings, performance reviews, learning & development plans.

Commercial & Marketing:

• Collaborate with Sales & Marketing to drive room occupancy, revenue per available room (RevPAR), ancillary revenues, and yield management strategies.
• Build relationships with corporate clients, local businesses, community partners, and key stakeholders.
• Monitor competitor activity and market trends to adapt strategy.

Guest Experience & Quality:

• Be visible in guest interactions, manage service recovery, and promote a “guest-first” culture.
• Ensure brand standards, service quality audits, and guest feedback are tracked and acted upon.

Stakeholder & Owner Relations:

• Serve as the main liaison with hotel owners, investors.
• Provide regular reports and updates on hotel performance, challenges, and opportunities.
• Participate in capital project planning and asset enhancement initiatives.

Qualifications

• Bachelor’s degree in Hotel Management, Business Administration or related field (Master’s preferred).
• Proven experience (typically 8+ years) in hotel operations at management or senior level, ideally in an international brand or chain.
• Strong financial acumen: budgeting, forecasting, P&L control, cost management.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• A commercial mindset with strong sales sensibility.
• Ability to work under pressure in a dynamic environment.
• Familiarity with hotel systems (e.g. Opera, PMS, CRS) and Accor brand tools is an advantage.
• Fluency in English; local languages advantageous.

Reporting Structure:

• The General Manager reports to the regional group management (Owner).
• Department heads (Rooms, F&B, Finance, Sales & Marketing, HR, and Engineering) will report directly to the General Manager.

Working Conditions & Benefits

• Full-time, permanent role
• Competitive salary and performance bonus
• Employee benefits
• Opportunity for professional development.