Elevator Maintenance Supervisor at JMG

Position Summary

The Elevator Maintenance Supervisor is a critical leadership role responsible for overseeing the preventive maintenance, repair, and 24/7 emergency response of a portfolio of elevator and escalator units. This individual will ensure that all work is performed in strict compliance with JMG's quality standards, manufacturer specifications, and all applicable health and safety regulations. The ideal candidate is a proactive problem-solver with excellent technical, managerial, and customer service skills.

Key Responsibilities

Team Leadership & Management:

• Supervise, schedule, and coordinate the daily activities of a team of elevator maintenance technicians.
• Conduct regular performance reviews, provide coaching, mentorship, and identify training needs for team members.
• Foster a positive, safety-first, and high-performance team culture.
• Manage technician workloads and on-call rotations for emergency services.

Operational Excellence:

• Plan, assign, and monitor all preventive maintenance tasks to ensure they are completed on schedule and to the highest standard.
• Oversee and technically assist with complex troubleshooting, repairs, and modernization projects.
• Conduct quality assurance audits of completed work and site safety conditions.
• Ensure optimal inventory levels of critical spare parts and tools.

Safety & Compliance:

• Enforce and promote a "zero-incident" safety culture, ensuring strict adherence to JMG and OSHA-equivalent safety policies.
• Ensure all maintenance and repair activities comply with local regulatory codes and manufacturer guidelines.
• Lead accident/incident investigations and implement corrective actions.
• Maintain and update all required safety documentation and service reports.

Client & Stakeholder Management:

• Serve as the primary technical point of contact for key clients, building managers, and property owners.
• Proactively communicate maintenance schedules, service interruptions, and repair updates.
• Resolve customer complaints and service issues promptly and professionally.
• Build and maintain strong, long-term customer relationships.

Administrative & Reporting:

• Review and approve technician timesheets, service reports, and work orders.
• Utilize a Computerized Maintenance Management System (CMMS) to track work orders, parts usage, and equipment history.
• Prepare and present regular performance reports on key metrics (e.g., callback rates, PM completion, parts consumption) to management.
• Manage the team's budget for parts and overtime.

Qualifications & Experience

Required:

• Education: Minimum of a Higher National Diploma (HND) or Bachelor's degree in Electrical/Electronic Engineering, Mechanical Engineering, or a related field.
• Certification: Valid and relevant professional certification (e.g., Certified Elevator Technician (CET), NATEK, or equivalent).
• Experience: A minimum of 7-10 years of hands-on experience in the elevator industry, with at least 3-5 years in a supervisory or team lead capacity.
• Technical Knowledge:
• In-depth knowledge of elevator and escalator systems (hydraulic, traction, MRL), their controls, and electrical systems.
• Proficient in reading and interpreting electrical and mechanical schematics.
• Strong troubleshooting and diagnostic skills.
• Safety: Demonstrable expertise in safety protocols, lockout/tagout procedures, and working at heights.

Preferred:

• Manufacturer-specific training from major brands (e.g., Otis, Schindler, KONE, ThyssenKrupp).
• Experience with modern elevator diagnostic software and CMMS platforms.
• A strong existing network within the local industry.

Key Competencies & Skills:

• Leadership & People Management: Ability to lead, motivate, and develop a technical team.
• Problem-Solving: Excellent analytical skills to diagnose complex issues and implement effective solutions under pressure.
• Communication: Exceptional verbal and written communication skills, with the ability to explain technical issues to non-technical clients.
• Customer Focus: A strong commitment to providing outstanding customer service.
• Organization & Planning: Excellent time management and organizational skills to manage multiple priorities and deadlines.
• Integrity: A high degree of professionalism and reliability.

Working Conditions

• Field-based role requiring travel to various client sites.
• Must be available for emergency call-outs outside of standard business hours.
• Involves working in elevator pits, machine rooms, and at heights.
• Physical demands include lifting, carrying tools, and standing for extended periods.