Egbura Koto / Agatu / Kakanda / Hausa Speaking Contact Centre Representative at ConSol Limited

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Requirements

• Candidates should possess an OND / HND / Bachelor's Degree with 1 - 3 years relevant work experience.
• Only candidates who can speak ENGLISH and any of the languages listed below, should apply
  • Egbura Koto (majority, and spoken by most people)
  • Hausa
  • Agatu
  • Kakanda
• Only applicants living within the following axis will be considered:
  • Oshodi / Ilupeju / Mushin
  • Ilasa / Cele / Isolo / Okota / Ajegunle
  • Gbagada / Bariga / Somolu / Oworoshoki / Anthony
  • Yaba / Onipanu / Palmgroove / Fadeyi
  • Surulere
  • Maryland
  • Ojota / Ogudu / Ketu.

Salary
N49,000 Monthly.