E-commerce Manager at Jibs-Ray Nigeria Limited

JOB DESCRIPTION

• We are currently hiring an E-commerce Manager who will be responsible for managing end to end activities and performance of our online platform to optimize business performance across board.

RESPONSIBILITIES

• Overseeing Design, Developments and Optimization of the platform
• Providing insights on customer shopping trends to support seamless user experience and
• Driving the overall sales performance of the platform
• Define and revise order fulfilment policies.
• Define the strategic objectives for Successful rollout of new business - Sales, marketing and Distribution of FMCG products and services (Telco Services, Payments Services and E-commerce Products and Services). Growth and performance targets, strategies to be developed approved and implemented
• Develop and implement a roadmap to drive business performance and growth
• Develop new service operations for business optimization.
• Oversee and manage the teams responsible for the on-boarding of new and existing B2Bs & B2Cs
• Develop and define sales plan and targets and lead respective sales teams
• Oversee the designs and implementation of contents for promos/ads with the aim to
• Examine past performance of campaigns to improve marketing effectiveness.
• Examine service quality and customer satisfaction.
• Examine and advice on the new market trends and business opportunities in the global and local landscape.
• Generate business questions based on data analysis.
• Generate ideas and strategies based on data-driven insights.
• Identify potential partnerships.
• Implement e-commerce strategic and tactical programs.
• Manage and evaluate the e-commerce operations and processes.
• Manage and measure the performance of vendors of the platform.
• Manage customer loyalty programs; coupons, vouchers etc.
• Manage the implementation of new technologies.
• Manage the sales, promotions, marketing and social media contents and campaigns over digital platforms.
• Measure order fulfilment and customer satisfaction performance.
• Monitor and evaluate data analytics tools
• Promote service innovation.

EDUCATIONAL QUALIFICATION

• First-Degree Certification (minimum degree BSC/HND)
• Minimum of three years hands-on experience of managing similar business services, Administrative/management understanding and excellent knowledge of the fast evolving e-commerce and online business environment.

OTHER REQUIREMENTS

• Bachelor’s degree in business operations, Marketing Management, Business Information Systems, or related field.
• Similar experience with an eCommerce business in Nigeria
• Extensive experience with practices and techniques related to online retailing.
• Operational knowledge of techniques required for market research and analysis.
• Sound knowledge of website management and eCommerce usability and e-market trends.
• Proficient with Microsoft Office Applications and others.
• Expert written and verbal communication
• A strong grasp of modern technology and social media is essential
• An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job.
• Ability to change strategies and rethink conventional wisdom at any time.
• A high level of professionalism
• Testing and Quality assurance skill
• Have hands-on experience with e-commerce site and operations.
• Entrepreneurial, optimistic and can work independently with minimal supervision.
• Passionate about owing solutions and solving issues in an ambiguous environment.
• Enjoy creating simple process for complex problems.
• Experience in retail and Vendor Management.
• Track records of delivery results in a highly ambiguous environment.
• Startup or entrepreneurship experience.