E-Commerce Agent at Genesis Group

Job Description

• Are you smart, hardworking, tech-savvy, and interested in working in the fast-growing world of online business? We are looking for a motivated and responsible E-Commerce Agent to join our team!

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• The E-Commerce Agent will be responsible for managing online sales activities, assisting customers, processing orders, and ensuring a smooth shopping experience for customers.

Key Responsibilities

• Manage and monitor online sales platforms and product listings.
• Respond to customer inquiries through WhatsApp, social media, and other online channels.
• Assist customers with product information, pricing, and order placement.
• Process and track customer orders.
• Follow up with customers to ensure satisfaction and encourage repeat purchases.
• Promote products and services across social media platforms.
• Maintain accurate records of sales, orders, and customer information.
• Support the company's overall online marketing and sales activities.

Requirements and Qualifications

• Good communication and interpersonal skills.
• Basic knowledge of computers, smartphones, and social media.
• Ability to communicate professionally with customers.
• Good organisational and problem-solving skills.
• Ability to work independently and as part of a team.
• Previous experience in sales, customer service, or e-commerce is an advantage but not compulsory.
• Willingness to learn and grow.