E-Channel Support & Product Lead at Good Neighbours Microfinance Bank

Job Description

• Maintain business relationship with NIBBS, Interswitch, Unified Payments, etc.
• Onboarding and Activation of customers profile on the e-channel platforms.
• Other tasks related to the job role.

Requirements

• Bachelor’s degree in Banking & Finance, Information Technology or related field.
• Minimum of 3 years’ experience in E- Business operation in a reputable financial institution.
• Certification in Digital Banking, Cybersecurity would be an added advantage.
• Skilled in writing comprehensive product papers and business requirements.
• Understanding of Industry Standards and emerging trends in financial institution.
• Strong background of electronic payment system, customer support, business relationship.
• Proficiency in analyzing transaction data, generating reports and using data insights to inform decisions.
• Knowledge of regulatory requirements related to electronic payments, data protection and financial transactions.
• Excellent Communication, problem-solving and collaboration skills.
• The ideal candidate must have vast experience in writing a product paper.
• Good knowledge of reconciliation and settlement accounts.
• Experience in E-channel Processing & Support, Dispute Resolution and Chargeback.
• Thorough understanding and implementation of the mobile app, USSD, agency banking, etc