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  • Posted: Jan 24, 2023
    Deadline: Jan 31, 2023
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    This Lagos accommodation offers 170 rooms and suites complete with air conditioning and Free high-speed, wireless Internet. With great attention to detail, the Radisson Blu partnered with Swedish hospitality designer Christian Lundwall to create rooms fashioned in Urban or Ocean styles. Of course, the most stunning feature is the views of the city skyline...
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    Duty Manager

    Key Responsibilities of the Duty Manager:

    • Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
    • Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
    • Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved
    • Manages the guest relations team fostering a culture of growth, development and performance within the department
    • Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
    • Builds and maintains effective working relationships with all key stakeholders
    • Delivers an effective planned guest engagement programme
    • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

    Requirements of the Duty Manager:

    • Proven experience in guest relations with excellent problemsolving capabilities
    • Excellent managerial skills with a handson approach and leadbyexample work style
    • Commitment to exceptional guest service with a passion for the hospitality industry
    • Ability to find creative solutions, offering advice and recommendations
    • Personal integrity, with the ability to work in an environment that demands excellence, time and energy
    • Experienced in using IT systems on various platforms
    • Strong communication skills
       

    Method of Application

    Interested and qualified? Go to Radisson Blu Hotels on harri.com to apply

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