Director of Operations at eHealth Systems Africa

Purpose of the position 

• The Director of Operational Services and Infrastructure will oversee the seamless execution of logistics, facilities management, infrastructure upgrades, renovations, engineering, and security across multiple countries. This role focuses on operational efficiency, sustainability, and resilience, ensuring eHA’s physical infrastructure, energy systems, and travel logistics enable effective project delivery. Through data analytics and performance metrics, the Director will drive cost-effective solutions and continuous operational improvement.
• This is a critical leadership position that requires the ability to navigate complex logistics and engineering challenges in remote and multi-country environments.

What you’ll do  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Strategic Leadership and Operational Planning

• Provide high-level leadership for multi-country operations, ensuring alignment with eHA’s strategic goals.
• Develop and implement operational frameworks, SOPs, and performance standards for field operations and logistics.
• Collaborate with program and leadership teams to ensure smooth integration between operational and project goals.

Operations Data Analytics & Metrics

• Establish and maintain operational metrics to monitor performance, cost efficiency, and quality improvements.
• Develop data analytics frameworks to track KPIs and support data-driven decision-making across operations.
• Use analytics to identify operational bottlenecks, improve resource utilization, and develop sustainable long-term solutions.
• Collaborate with finance, logistics, and engineering teams to optimize operational costs and upgrade service delivery.

 Infrastructure Development, Renovations, and Engineering

• Lead the planning, execution, and renovation of physical infrastructure, including labs, clinics, and offices.
• Oversee the deployment of sustainable renewable energy systems (e.g., solar, hybrid solutions) to support remote facilities.
• Manage relationships with contractors, architects, and engineers, ensuring quality delivery and compliance with technical and safety standards.
• Oversee preventive maintenance schedules to ensure optimal performance and longevity of critical assets.

Facilities, 

• Oversees facilities management and ensures that the offices, residences, and clinics are in functional states at all times.
• Plan, and implement preventive and corrective maintenance to buildings, vehicles and other equipment.

Travel and Logistics Management

• Oversee facilities, staff housing, and warehouses, ensuring maintenance, safety, and efficiency.
• Manage international and domestic travel logistics, including transportation, visas, and fleet operations.
• Optimize warehousing, procurement, and supply chain processes to meet operational needs across multiple sites.

 Security & Risk Management

• Develop and implement security protocols to safeguard staff, assets, and facilities across all locations.
• Conduct regular security assessments and ensure crisis management plans are in place for emergencies.
• Coordinate with local authorities and security partners to ensure the safety of staff and assets.

Team Leadership & Development

• Lead, coach, and develop a high-performing operations team, including logistics, engineering, facilities, and security personnel.
• Foster a collaborative culture, promoting teamwork and accountability across all functional areas.
• Conduct performance evaluations and identify training needs to enhance team capabilities and career growth.

Who you are

• Bachelor’s or Master’s degree in Engineering, Operations Management, Business Administration, or a related field.
• 10+ years of experience leading complex operations, logistics, engineering, and infrastructure projects in international or non-profit settings.
• Proven experience managing multi-country operations, renewable energy projects, and security protocols.
• Strong analytical skills, with experience in data analytics and performance metrics to improve operational outcomes.
• Expertise in supply chain management, travel logistics, and facilities management.
• Demonstrated ability to lead diverse, cross-functional teams in remote and challenging environments.
• Strong communication, negotiation, and interpersonal skills to engage with stakeholders at all levels.
• Willingness to travel frequently across multiple countries for field visits.

Certifications and Licenses

• Possession of COREN, MNSE, and equivalent certifications are added advantages.