Director, Human Resources at ICS Outsourcing Limited

Position Summary

• A dynamic and visionary HR leader is sought to drive people strategy, champion company culture, and lead all facets of human resources and office operations in Nigeria.
• The Director, Human Resources will play a key role in shaping the employee experience, fostering talent, and ensuring operational excellence in a fast-paced, mission-driven environment.

Key Responsibilities
People & Culture:

• Lead the design and implementation of HR strategies that align with organizational values, goals, and culture.
• Serve as a trusted advisor to managers, providing guidance on HR issues, team dynamics, and performance enhancement.
• Manage end-to-end talent acquisition, onboarding, and integration processes to attract and retain top talent.
• Ensure a seamless and impactful employee lifecycle – from onboarding through to exit – with focus on compliance and experience.
• Monitor compensation trends and maintain competitive and equitable pay structures.
• Oversee the performance management cycle, ensuring goal alignment, regular feedback, and team motivation.
• Support employee learning and development through curated training initiatives and external partnerships.
• Maintain accurate HR documentation and ensure compliance with all regulatory and audit requirements.
• Utilize HR data and engagement metrics to inform decision-making and enhance workplace culture.

Office Operations & Administration:

• Lead and support a high-performing Admin team to manage day-to-day office operations effectively.
• Oversee the administration budget, ensuring prudent cost management without compromising on quality.
• Ensure effective vendor and contractor management, record-keeping, and asset tracking.
• Optimize use of office resources such as vehicles and ride-sharing accounts, reviewing usage reports for efficiency.
• Ensure compliance with health and safety standards and manage associated policy updates.
• Plan and execute smooth office relocations, infrastructure upgrades, and other operational transitions.

Qualifications & Experience

• Candidates should possess a Bachelor's Degree
• Minimum of 7 years’ progressive HR experience, with at least 3 years in a leadership role overseeing the full HR lifecycle.
• Strong judgment and discretion when handling sensitive employee matters.
• Proven ability to coach and influence stakeholders at various levels of the organization.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency with digital tools, especially Google Workspace (Sheets, Docs, Slides).
• Strong relationship-building and stakeholder engagement skills.
• Demonstrated passion for building inclusive and inspiring workplaces.
• Membership in CIPM and possession of certifications such as SPHRi or SHRM-SCP are required.