Director, Corporate Retention at Reliance HMO

Description

• This role is accountable for onboarding, measurable value optimization, retention, and growth of corporate clients in the Nigerian market.
• This role will report to the SVP of Customer Success.

Responsibilities
Your Responsibilities will include:

• Developing and implementing a strategy, plan, and KPIs for retention, customer satisfaction, and revenue growth for corporate clients in Nigeria
• Managing Corporate Retention Executives, each of which will have a team of Corporate Retention Associates that manage a portfolio of corporate client
• Ensuring compliance with standard processes for onboarding, engagement, and renewals.
• Working closely with the Nigerian Country Manager accountable for sales to ensure a seamless onboarding experience
• Working cross-functionally to implement a plan
• Managing the onboarding and contract renewal process for all Nigerian corporate clients
• Ensuring HR Administrator and Enrollee engagement to optimize measurable value
• Launching an upsell/cross-sell plan to improve the healthcare experience
• Creating and delivering data analytics-driven reporting and communicating to multiple stakeholders

Requirements
Skills Required:

• 10 years of corporate retention or customer success experience
• Healthcare or Insurance experience in Nigeria
• Experience implementing scalable solutions that drive customer satisfaction
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a self-starter and demonstrate a high level of resilience
• You are a strong mentor and coach who can build high-performing teams.

Benefits

• Attractive Salary & benefits
• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Unlimited leave days
• Free office lunch
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.