Digital Account Manager – Client Services at Kraks Media

Job Summary

• The Digital Account Manager – Client Services will own Kraks Media's relationship with a key client in Liberia, ensuring exceptional service delivery, seamless project execution, and strategic collaboration. This role requires a confident relationship manager who can lead cross-functional teams, coordinate onsite operations, and serve as Kraks Media's trusted representative at the client's location.

Key Responsibilities

• Own the day-to-day relationship with the client, building trust and ensuring exceptional service delivery.
• Serve as the primary point of contact for all client communications, managing expectations and providing proactive solutions.
• Lead the planning, execution, and successful delivery of integrated marketing, content, and communication projects.
• Coordinate cross-functional teams across Creative, Digital, Production, Strategy, and Operations to deliver projects on time and to the highest standard.
• Supervise the onsite content team, driving collaboration, accountability, and performance.
• Monitor project timelines, budgets, deliverables, and resource allocation to ensure operational efficiency.
• Review and coordinate creative outputs, ensuring they align with client objectives, brand guidelines, and Kraks Media's quality standards.
• Prepare project reports, campaign performance updates, meeting summaries, and presentations for client and internal stakeholders.
• Identify and resolve project risks, operational challenges, and client concerns before they impact delivery.
• Represent Kraks Media professionally during client meetings, presentations, and strategic planning sessions while identifying opportunities to strengthen the partnership and grow the account.

Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, Mass Communication, or a related field.
• Minimum of 2 years' experience in Digital Account Management, Client Services, or Project Management within a marketing, advertising, media, or communications agency.
• Experience in managing high-value client accounts and coordinating cross-functional teams.
• Good project management, stakeholder management, and presentation skills.
• Experience delivering integrated marketing or content campaigns.
• Willingness to relocate to Liberia and travel within Africa when required.