Diesel Generator Service Engineer at Fadac Resources

Job Description

• To sustain the existing customers and win more
• To sustain holistic maintenance approach.
• To ensure cost effective installations and hitch free commissioning processes.
• To ensure good bundling with Sales team, customer-care and GRMs/BMs.
• Strive to achieve volume service.
• Prospect on corporate service/others’ Banks, Telecoms Organisations with National spread. Etc.
• Increase Data base in SLA / Pay as you go and in turn return to profitability.
• Enhancement in Revenue Generation.
• Effective Service Value Delivery
• To ensure the following;
  • Prompt response time.
  • Less down time.
  • Good rapport with clients / operators, Good communication line.
  • Get it right the first time, teams to always ask when in doubt.
  • Appropriate dress code to sites.
  • Instill discipline.
  • Teams to discuss jobs before moving to sites in the morning or previous evening.
  • Monitoring competitors.
  • Are there things they are doing to add value that we are not doing.
  • Mitigate against diversion of jobs.
  • To ensure quality service delivery at all times.
  • Sort out parts issues with stores/procurement.
• Ensure Real time job cards (JC) closure.
• Target 7 days as per company policy should show cause of extension.
• Reports as to be directed.
• Opening of job cards/closure -Attend to technical issues/complaints from clients
• Job planning/execution
• Technical reports
• Load Audit/Site inspection/preparation of estimates both for Installation.
• Repairs and Overhauling
• Handling of Branch Service Warranty Issues
• Carry out PDI of all generator Stock at the Branch before leaving for customers’ sites.
• Sourcing and handling of generator rentals etc.
• And other duties that might be assigned from time to time by the line managers and Management.

Qualifications

• HND / B.S.c in Engineering, Business, or a related field.
• Minimum of 3–5 years of experience (electrical/Diesel generator repairs).