Deputy Operations Manager (Donor Funded Programme) at Tetra Tech Company

Job no: 499816
Work type: Permanent
Categories: Agriculture and Food Security, Economic Growth, Education, Energy, Environment, Governance, Health, Infrastructure, Land rights, Monitoring, Evaluation, and Learning, Rule of Law, Stabilization, Water, Project Management Consulting, Corporate Functions / Administration

Project Background

• We are delivering the FCDO-funded LINKS -Catalysing Economic Growth in Northern Nigeria programme and the United Kingdom Nigeria Infrastructure Advisory Facility (UKNIAF) programme.
• LINKS supports the development of a vibrant and diversified economy in key northern Nigerian states. The programme began in September 2019 and has a duration of 7 years.
• The front-line components of LINKS activity are on (1) Investment promotion and facilitation and (2) Green Growth, including climate smart agriculture, with a strong cross-cutting focus on gender and social inclusion (GESI) and monitoring, evaluation, and learning (MEL).
• Ultimately, LINKS focuses on increasing incomes and creating jobs for the poor in Northern Nigeria whilst ensuring sustained growth. LINKS works across high potential pro-poor value chains, supporting them to become productive, competitive, and attractive for investment, and then encouraging actual investment into them.
• UKNIAF is working with the Federal Government of Nigeria (FGN) to improve the delivery and management of Nigeria’s infrastructure. It is a flexible, rapid response, demand-led technical assistance. Part of UKNIAF’s focus is on improving investments in and ultimately increasing access to new and improved socially inclusive, climate compatible infrastructure.
• The programme focuses on three areas - Power, Roads and Infrastructure Finance – and ultimately contributes to job creation, poverty reduction and socio-economic growth.

Key Responsibilities / Accountabilities

• This full-time management position is accountable for the day-to-day operations of a mid-sized team providing support in the following areas:
  • Fleet Management, Shipping & Transport
  • IT & Communications
  • Office Management
  • Asset Management
  • Procurement
  • Real Property Management
  • Maintenance (Facilities) and Protocol Services
• The work covers a geographic area that includes Kano, Kaduna, Abuja, Jigawa States and future locations.
• This is a full-time role providing operations support on the LINKS programme. Working closely with the Operations Manager, to lead the day-to-day operations of the company
• Ensure the full and proper implementation of company systems of management, compliance and control;
• Supervise and guide a team of employees across several service lines to ensure project needs are met in a timely and professional manner.
• Ensure the employees complete their task, including being prepared carry tasks out should direct reports be on leave, need further training and/or as part of ensuring the success of the team;
• Work with the Operations Manager to develop, maintain and implement policies procedures and guidelines in an Operations Manual and the Procurement section of the Finance Manual to ensure that work is carried out in a planned, acceptable and timely manner
• Working with the Operations Manager, ensure policies, procedures and guidelines are aligned across the Headquarters in London and that team works together to meet targets
• Supervise a team of employees across several service lines to ensure project needs are met in a timely and professional manner. In this regard, work with the Operations Manager to establish, implement, monitor and be accountable to performance standards that meet the need of the Operation Team’s customers
• Responsible managing and carrying out complex procurements and the establishment of SLAs, blanket purchase agreements and framework agreements.

Qualifications and Experience
Education:

• M.Sc Degree in Business Administration or a related field of study
• Five (5) - seven (7) years' experience supervising employees
• At least five (5) years of operational experience, including facility and fleet management, logistics and procurement
• Experience with the use of a variety of computer applications including Excel and Word.

Others:

• Excellent interpersonal skills and an ability to manage teams from diverse cultural backgrounds in a complex cross-cultural environment
• Excellent verbal and written English language skills
• Strong Hausa language skills preferred
• Programme development experience, including work planning and activity budgeting
• Excellent communication skills, including strong presentation and facilitation skills
• Ability to use a personal computer, email, Excel and Word
• Ability to effectively supervise staff across a cross section of functions and responsibilities
• Ability to lead on complex procurement
• Ability to track purchases and manage assets
• Ability to write and implement policies and procedures
• Ability to undertake regular travel to Kaduna, Jigawa, Abuja and future project sites;
• Ability to effectively prioritize tasks
• Knowledge of principles of human resource management.

Special Requirements:

• The position is based in Kano with frequent travel to the other state offices. Some out of hours work may be required.