Deputy Operations Coordinator at New Incentives

Job Summary

General Summary: The Deputy Operations Coordinator oversees and implements program operations in assigned States and LGAs in. The Deputy Operations Coordinator will be responsible for program Ongoing Operations of the All Babies program, including ensuring that Enrollments and Immunization Rates goals are met in all areas with ongoing operations. The DOC Manages SFMs and is a reliever for SFMs during their leave; The DOC is also responsible for ensuring less than 5% of immunization sessions are missed.

DOC Key Duties and Responsibilities

Program Implementation (35%)

• Oversees and implements program operations in all States and LGAs within the zone. 

• Reach the organizational annual enrollment goal or at minimum 85% of it

• Maintain immunization rates for enrolled infants (target: 90% average across vaccines)

• Resolve escalated issues in Operations Case Management and Fraud Mitigation, achieving associated SLAs and targets

• Ensure that no more than 5% of immunization days are missed per month

• Coordinate communications between managers and LGA stakeholders and increase participation in LERICC meetings

• Review of Discrepancies and mitigative actions to reduce (myTransfer, HR Report)

• Taking action on fraud based on recommendations and issues noted by Operations and other Units

• Support the implementation of all operational activities at a zonal level.

• Ensuring that decisions are taken in line with staff safety and security

• Modifying clinic schedule based on requests and factors (e.g. assessment of coverage)

• Support the implementation of new protocols and processes at a zonal level (e.g. MCV 2, inadequate photos)

• Maintaining the Gantt to ensure Expansion Plans within the zone are on track by coordinating with all necessary Units

Team Management (30%)

• Consistently manage teams such that they can meet the requirements of Employee Recognitions Bonus and Unit Procedures and Status.

• Providing guidance to SFMs and FMs on training schedules and availability

• Ensure Work Plan requests are being submitted on time and execute at least 80% of their plans

• Improve problem-solving skills and SR relationship  (e.g. CCT Breaches handling)

• Ensure you and your reportees complete their work the first time asked, or promptly ask questions, without needing to repeat and/or go back to the same thing multiple times

• Proactively provide technical guidance to Managers and ensure repeat back is fully incorporated into all meetings

Performance Management (25%)

• Ensuring that performance expectations are set and manage so that direct reports are developed

• Establish effective networks to enable performance benchmarking, monitor industry trends, and collaborate on common responses to emerging and future issues

• Reviewing expenses across managers and line items and actively reducing cost per disbursement

• Identifying gaps in understanding and/or adherence to approved procedures and develop trainings

• Taking action on Performance Management of all managers within the zone

• Support OC in reviewing data on immunization volume, coverage and supply for all LGAs (Operating and non-Operating), and recommending and overseeing implementation of measures to reduce potential negative effects

Administration (10%)

• Daily review of the Expenditure Assessments based on agreed work plans

• Position the team to be able to close all OCM cases within 2 weeks tops

• Improve coordination and communication through better Task management

• Reviewing Timelines, Recurring Timelines, and Work Week submissions so that time is representative and well prioritized

• Ensuring that Timelines are understood and completed on-time

• Diligent expense and budget management and cost management responsibilities

Key Requirements

Education and Work Experience

• B.Sc or equivalent, Masters will be an added advantage

• A minimum of 4 - 6 years relevant experience working in the field. It is desirable that at least 2 of these years be spent working at a senior level with a locally based or international organization.

Skills and Competencies 

• Strong communication and interpersonal skills (especially in Hausa).

• Good Budget management skills

• Strong customer service and people management skills.

• Strong problem-solving skills.

• High ethical standards and integrity.

• Ability to manage multiple priorities or multitask.

• Highly proactive with a very strong sense of accountability.