Debt Recovery Officer at Willers Solutions

Our client; a reputable Real Estate Firm is looking to fill the role of a DEBT RECOVERY OFFICER’

Job Location: Apapa, Lagos

Job Description

The Debt Collection Officer is responsible for providing support to the organization with particular emphasis on the collection of rent, service charges and management of finance. The position liaises directly with tenants, issues invoices/notices, negotiate on outstanding payments and where necessary initiates recovery action.

The Debt Collection Officer is responsible for the administration and implementation of the debt recovery process.

Responsibilities

• Support the tenancy administration system with a particular emphasis on collection of rent and service charge.
• Ensuring accounts, invoices, notices and statements are generated, issued and/or administered on time and consistent with legislative and audit requirements
• Directly liaising /corresponding with a range of tenants on Departmental policy, payments and financial reporting requirements
• Minimising tenant’s response times by issuing reminder notices and tenant statements and monitoring collection of debts in a timely manner
• Negotiating with tenants on arrangements regarding payments and making recommendations to management
• Contribute to the achievement of team and organisational objectives
• Contact debtors by telephone, letter, or email, to agree debt recovery plans and follow up as appropriate
• Reviewing documentation (all aspects of contract) to assess liability, identify contract issues and judge recoverability
• Researching laws and procedures to provide written advice to the management.
• Maintain statistics on recoveries

Skills

• Strong planning and organisational skills
• Good time management
• Strong communication skills (both written and oral) and an excellent telephone manner
• Appropriately assertive manner to deal with tenants
• Confident manner
• Proactive and ability to take initiative
• Able to work within a team as well as independently
• Able to handle pressure and tight deadlines
• Natural ability to interact with people from various backgrounds and various levels

Qualification

• BSc/HND in Accounting, Banking & Finance, Economics, Statistics and other related field
• A minimum of second class lower (BSc) or lower credit (HND)
• 2-3years experience in debt recovery in a financial or a real estate sector
• Must reside within Apapa and environs